# Care Support MK Ltd

Care Support MK Ltd is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 21/10/2017

## Practical info

- Postcode: MK1 1PT
- Registered manager: Evans, Derrie
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 13/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt respected, supported and valued with flexible working, bonus schemes and an employee assistance programme.
  - Published: 2023-05-13
- Finding
  - Evidence: Accidents and incidents were reviewed by management, discussed in meetings, and used to drive improvements.
  - Published: 2023-05-13
- Finding
  - Evidence: Safe recruitment practices and reliable staffing with no shortfalls reported.
  - Published: 2023-05-13
- Finding
  - Evidence: Effective partnership working with families and external professionals, with positive feedback received from professionals.
  - Published: 2023-05-13
- Finding
  - Evidence: Strong open and positive culture promoted by an approachable, visible management team with high staff satisfaction.
  - Published: 2023-05-13
- Finding
  - Evidence: Detailed, personalised positive behaviour support plans helped staff support people who showed distress behaviours.
  - Published: 2023-05-13
- Finding
  - Evidence: People received safe care from a small, consistent team of permanent staff who knew them well.
  - Published: 2023-05-13
- **record_keeping** _(minor)_
  - Evidence: Some application forms did not have details of a full employment history going back to leaving school and these were rectified during the inspection.
  - Published: 2023-05-13
- **governance** _(minor)_
  - Evidence: Quality assurance audits of some aspects of people's care records, including medicines and daily records, could be strengthened to avoid the risk of gaps and inconsistencies.
  - Published: 2023-05-13
- **medication_management** _(minor)_
  - Evidence: for 2 staff to sign when details were copied from the medicine box onto the MAR to reduce the risk of any error. Also, for staff to always ensure stock counts were done
  - Published: 2023-05-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-13
- Finding
  - Staffing and recruitment
  - Published: 2023-05-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-13
- Finding
  - Using medicines safely
  - Published: 2023-05-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-13
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4227555900

HomeCare Compass is an independent guide and is not affiliated with the CQC.