# Zeno Limited

Zeno Limited is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SK4 3GN
- Registered manager: Done, Elizabeth
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 30/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-10-20

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-20
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-20

### Other

- Finding
  - Evidence: People's communication needs were identified and supported through individual communication support plans.
  - Published: 2023-10-20
- Finding
  - Evidence: A comprehensive complaints policy was in place with records of investigations and actions taken.
  - Published: 2023-10-20
- Finding
  - Evidence: The provider worked collaboratively with external agencies including the Greater Manchester Specialist Support Team and the Restraint Reduction Network.
  - Published: 2023-10-20
- Finding
  - Evidence: The service deployed sufficient staffing levels to meet people's needs and avoided reliance on agency staff.
  - Published: 2023-10-20
- Finding
  - Evidence: The provider responded promptly to inspection concerns, immediately remediating environmental hazards and removing peep holes.
  - Published: 2023-10-20
- Finding
  - Evidence: Staff had warm, respectful relationships with people and communicated in a dignified and peer-like manner.
  - Published: 2023-10-20
- Finding
  - Evidence: People's care plans were personalised and reflective of their needs, with access to a community outreach college promoting independence.
  - Published: 2023-10-20
- Finding
  - Evidence: Staff had the skills and training to support people effectively, including specialist accredited challenging behaviour and positive behaviour support training.
  - Published: 2023-10-20
- Finding
  - Evidence: Medicines were managed safely, stored appropriately, audited regularly, and staff demonstrated knowledge of STOMP principles.
  - Published: 2023-10-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-20
- Finding
  - Using medicines safely
  - Published: 2023-10-20
- Finding
  - Staffing and recruitment
  - Published: 2023-10-20
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-20

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-20
- Finding
  - Working in partnership with others
  - Published: 2023-10-20
- Finding
  - Promoting a positive person-centred, open, inclusive and empowering culture
  - Published: 2023-10-20
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4224390387

HomeCare Compass is an independent guide and is not affiliated with the CQC.