# Pathways to Opportunities

*Operated by Pathways to Opportunities Ltd.*

Pathways to Opportunities is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2023

## Practical info

- Postcode: OL9 6NE
- Registered manager: Roberts, Victoria
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 05/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in effective partnership with other health and social care organisations to achieve good outcomes.
  - Published: 2023-10-05
- Finding
  - Evidence: People's communication needs were well met, including use of Makaton and communication passports.
  - Published: 2023-10-05
- Finding
  - Evidence: Effective governance and auditing systems were in place with timely action taken on identified issues.
  - Published: 2023-10-05
- Finding
  - Evidence: The registered manager had clear values embedded in the service culture, promoting openness, inclusivity and high-quality care.
  - Published: 2023-10-05
- Finding
  - Evidence: Regular supervisions were provided to staff every 3 months and staff felt supported by management.
  - Published: 2023-10-05
- Finding
  - Evidence: Staff received ongoing training including safeguarding, MCA, infection control, equality and diversity, and positive behaviour management.
  - Published: 2023-10-05
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed with involvement from people and relatives.
  - Published: 2023-10-05
- Finding
  - Evidence: Medicines were managed safely with MARs completed daily and staff trained before administering medicines.
  - Published: 2023-10-05
- Finding
  - Evidence: Robust recruitment checks were in place and staffing levels were well monitored with no missed visits reported.
  - Published: 2023-10-05
- Finding
  - Evidence: People received person-centred care of a high standard and staff knew people extremely well, leading to good outcomes.
  - Published: 2023-10-05
- **end_of_life_care** _(minor)_
  - Evidence: Care plans did not contain people's end of life wished. The registered manager assured us they will update people's care plans to incorporate their end of life wishes.
  - Published: 2023-10-05
- **medication_management** _(minor)_
  - Evidence: although staff had a good understanding of the medication administration processes, their competency assessments were not always refreshed in a timely manner.
  - Published: 2023-10-05
- **medication_management** _(minor)_
  - Evidence: the PRN protocols did not always contain detailed information. We recommend the provider reviews their PRN medicines systems in line with best practice.
  - Published: 2023-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-422241969

HomeCare Compass is an independent guide and is not affiliated with the CQC.