# Options Care Limited

Options Care Limited is a CQC-regulated home-care agency in Thornton Heath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: CR7 8NE
- Registered manager: Emeni, Francine
- Local authority: Croydon
- Region: London
- City: Thornton Heath
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and preferences
  - Published: 2020-01-29
- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Dignity and respect
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition, hydration and healthcare
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff competency assessment
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Strong communication with people, relatives, and external health and social care professionals
  - Published: 2023-05-11
- Finding
  - Evidence: Clear MCA compliance with capacity assessments and best interests decision-making
  - Published: 2023-05-11
- Finding
  - Evidence: Robust audit system covering care records, supervision, spot checks, training and service user feedback
  - Published: 2023-05-11
- Finding
  - Evidence: Person-centred care respecting equality characteristics, including cultural needs such as hair care preferences
  - Published: 2023-05-11
- Finding
  - Evidence: Registered manager completing leadership qualification and maintaining up-to-date training
  - Published: 2023-05-11
- Finding
  - Evidence: Electronic medicines administration records enabling real-time oversight and audit
  - Published: 2023-05-11
- Finding
  - Evidence: Low staff turnover with consistent, long-serving staff who know people well
  - Published: 2023-05-11
- **record_keeping** _(minor)_
  - Evidence: The provider did not always explore gaps in people's employment records and the registered manager told us they would do so going forwards.
  - Published: 2023-05-11
- Finding
  - Evidence: The service obtained feedback through periodic manager visits and annual surveys.
  - Published: 2020-01-29
- Finding
  - Evidence: An effective complaints system was in place and generally managed appropriately.
  - Published: 2020-01-29
- Finding
  - Evidence: The service was working within the principles of the Mental Capacity Act.
  - Published: 2020-01-29

### responsive

- Finding
  - Responsiveness to changing needs
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Risk assessments
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Recruitment and DBS checks
  - Published: 2020-01-29
- Finding
  - Staffing levels and deployment
  - Published: 2020-01-29

### well_led

- Finding
  - Openness and transparency
  - Published: 2020-01-29
- Finding
  - Record keeping and governance
  - Published: 2020-01-29
- Finding
  - Quality assurance systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-421133732

HomeCare Compass is an independent guide and is not affiliated with the CQC.