# YourLife (Sidcup)

*Operated by Yourlife Management Services Limited.*

YourLife (Sidcup) is a CQC-regulated home-care agency in Sidcup.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/08/2022

## Practical info

- Postcode: DA14 4EF
- Registered manager: Chantry, Samantha
- Local authority: Bexley
- Region: London
- City: Sidcup
- Last CQC check: 31/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-22

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-22
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2022-09-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-22

### Other

- Finding
  - Evidence: Sufficient staffing levels with no missed calls reported
  - Published: 2022-09-22
- Finding
  - Evidence: Good infection control practices with staff using PPE appropriately
  - Published: 2022-09-22
- Finding
  - Evidence: Effective complaints system in place and registered manager described as approachable and supportive
  - Published: 2022-09-22
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity and respect
  - Published: 2022-09-22
- Finding
  - Evidence: People felt safe and appropriate safeguarding systems were in place
  - Published: 2022-09-22
- Finding
  - Evidence: Staff received regular training and supervisions and were considered competent by people and relatives
  - Published: 2022-09-22
- Finding
  - Evidence: Medicines were managed safely with weekly audits and no shortfalls identified
  - Published: 2022-09-22
- **record_keeping** _(moderate)_
  - Evidence: employment histories were not always completed in full. The provider had not established reasons for gaps in employment
  - Published: 2022-09-22
- **end_of_life_care** _(moderate)_
  - Evidence: People's care plans did not have people's end of life wishes and preferences documented.
  - Published: 2022-09-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-22
- Finding
  - End of life care and support
  - Published: 2022-09-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-22

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-22
- Finding
  - Using medicines safely
  - Published: 2022-09-22
- Finding
  - Staffing and recruitment
  - Published: 2022-09-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-09-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4211223750

HomeCare Compass is an independent guide and is not affiliated with the CQC.