# SK Care Coventry Ltd

SK Care Coventry Ltd is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/03/2023

## Practical info

- Postcode: CV1 4JH
- Registered manager: Khan, Shaheen
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 07/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff spoke positively about management support and regular team meetings reinforcing policies and procedures.
  - Published: 2023-06-07
- Finding
  - Evidence: Management oversight improved; the provider introduced monthly care record checks, weekly and monthly medicines audits, and staff recruitment record reviews.
  - Published: 2023-06-07
- Finding
  - Evidence: An electronic monitoring system was implemented to alert management if a medicine had not been recorded as given.
  - Published: 2023-06-07
- Finding
  - Evidence: Medicines management had improved; staff were trained and competencies regularly checked.
  - Published: 2023-06-07
- Finding
  - Evidence: Risk management had improved; risks associated with choking, falls and health conditions such as epilepsy were assessed and regularly reviewed.
  - Published: 2023-06-07
- **governance** _(moderate)_
  - Evidence: further time was needed for audits and checks to be fully effective and embedded...audits of medicine administration records had not identified the omissions we found.
  - Published: 2023-06-07
- **medication_management** _(moderate)_
  - Evidence: recording omissions we found on 1 person's medicine record had not been identified by the management team.
  - Published: 2023-06-07
- **care_planning** _(moderate)_
  - Evidence: 1 person's choking risk assessment instructed staff how to position the person's head...but did not inform staff what changes to look for.
  - Published: 2023-06-07
- Finding
  - Evidence: The registered manager was open, honest and receptive to feedback during the inspection.
  - Published: 2023-03-08
- Finding
  - Evidence: Relatives told us staff followed good infection control practice in their family members' homes.
  - Published: 2023-03-08
- Finding
  - Evidence: The management team worked with other organisations including social workers and commissioners to achieve good outcomes for people.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff felt supported and valued by the management team.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff had received training to protect both adults and children from the risk of abuse.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff completed training in safe medicines management and their competency to administer medicines had been assessed.
  - Published: 2023-03-08
- Finding
  - Evidence: Relatives were confident their family members were safe with staff, supported by reliable, regular carers.
  - Published: 2023-03-08
- Finding
  - Evidence: People received their care calls at the times they expected, for the length of time agreed and from staff they knew.
  - Published: 2023-03-08
- **communication_with_families** _(minor)_
  - Evidence: Some relatives had not been invited to provide feedback about the service and told us they felt communication with the management team needed to be improved.
  - Published: 2023-03-08
- **staff_competency** _(moderate)_
  - Evidence: A gap in 1 staff member's employment history had not been explored and a second staff member's file did not contain a reference from their last employer.
  - Published: 2023-03-08
- **governance** _(critical)_
  - Evidence: Medicines audits had not been completed and audits of people's care records had not identified the concerns we found. This put people at risk of receiving unsafe care.
  - Published: 2023-03-08

### safe

- Finding
  - Using medicines safely
  - Published: 2023-06-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-08
- Finding
  - Staffing and recruitment
  - Published: 2023-03-08
- Finding
  - Using medicines safely
  - Published: 2023-03-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-08

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-07
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-03-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service
  - Published: 2023-03-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4207256380

HomeCare Compass is an independent guide and is not affiliated with the CQC.