# Dependable Home Care Services Limited

Dependable Home Care Services Limited is a CQC-regulated home-care agency in Worcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/10/2023

## Practical info

- Postcode: WR2 4XA
- Registered manager: Ryder, Fleur
- Local authority: Worcestershire
- Region: West Midlands
- City: Worcester
- Last CQC check: 06/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager responsive to inspection feedback, immediately booking mandatory training for staff.
  - Published: 2023-10-06
- Finding
  - Evidence: People and relatives consistently spoke highly of staff, management responsiveness, and quality of care.
  - Published: 2023-10-06
- Finding
  - Evidence: Effective quality assurance systems including audits, spot checks, and prompt action on identified issues.
  - Published: 2023-10-06
- Finding
  - Evidence: Registered manager promoted open, inclusive culture with strong person-centred values.
  - Published: 2023-10-06
- Finding
  - Evidence: Accidents and incidents recorded, acted upon, and learning shared with staff through meetings and supervisions.
  - Published: 2023-10-06
- Finding
  - Evidence: Medicines managed safely by trained staff with regular competency assessments and medication audits.
  - Published: 2023-10-06
- Finding
  - Evidence: Detailed risk assessments in care plans reviewed regularly; staff knowledgeable about individual risks.
  - Published: 2023-10-06
- Finding
  - Evidence: Effective safeguarding systems and processes in place; staff confident to report concerns.
  - Published: 2023-10-06
- Finding
  - Evidence: Staffing arrangements met people's needs with consistent, punctual staff and sufficient time between visits.
  - Published: 2023-10-06
- Finding
  - Evidence: Staff recruited safely with appropriate pre-employment checks including DBS, references and right to work.
  - Published: 2023-10-06
- **staff_training** _(moderate)_
  - Evidence: From 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in learning disability and autism. Staff had not received this training.
  - Published: 2023-10-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4207242680

HomeCare Compass is an independent guide and is not affiliated with the CQC.