# Social Care Solutions Ltd (Bedfordshire)

*Operated by Social Care Solutions Limited.*

Social Care Solutions Ltd (Bedfordshire) is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 11/01/2023

## Practical info

- Postcode: MK41 7PH
- Registered manager: Upcraft, Becky
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 11/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Staff felt the new registered manager was approachable and supportive.
  - Published: 2025-12-12
- Finding
  - Evidence: Infection prevention and control training was in place and staff were confident in infection management measures.
  - Published: 2025-12-12
- Finding
  - Evidence: Recruitment checks had improved since the last inspection with evidence of necessary checks in staff files.
  - Published: 2025-12-12
- Finding
  - Evidence: Safeguarding processes were in place and staff understood their reporting responsibilities.
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported to pursue hobbies, activities and holidays of their choice.
  - Published: 2025-12-12
- Finding
  - Evidence: Court of Protection applications were made where required and MCA principles were followed.
  - Published: 2025-12-12
- Finding
  - Evidence: Timely referrals to external professionals including GPs, community teams, SaLT and learning disability teams.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff completed thorough induction including shadowing experienced staff and meeting people they would support.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Supporting people to develop and maintain relationships; follow interests and activities
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture; engaging and involving people, public and staff
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care; governance and quality performance
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4202089220

HomeCare Compass is an independent guide and is not affiliated with the CQC.