# My Choice Home Care

*Operated by Mychoice Homecare Limited.*

My Choice Home Care is a CQC-regulated home-care agency in Consett.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2022

## Practical info

- Postcode: DH8 5HE
- Registered manager: Dick, Anthony
- Local authority: County Durham
- Region: North East
- City: Consett
- Last CQC check: 26/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Incidents analysed for patterns and used as learning opportunities; duty of candour observed
  - Published: 2022-10-26
- Finding
  - Evidence: Staff trained in the Mental Capacity Act 2005 and confident applying it in practice
  - Published: 2022-10-26
- Finding
  - Evidence: Effective infection prevention and control including PPE supply and spot checks
  - Published: 2022-10-26
- Finding
  - Evidence: High levels of customer satisfaction with staff going 'above and beyond'
  - Published: 2022-10-26
- Finding
  - Evidence: Effective recruitment systems ensuring suitable staff were employed
  - Published: 2022-10-26
- Finding
  - Evidence: Person-centred, positive culture valuing both people and staff (e.g. Star of the Month awards)
  - Published: 2022-10-26
- Finding
  - Evidence: Strong safeguarding systems with staff trained and confident in raising concerns
  - Published: 2022-10-26
- Finding
  - Evidence: Effective and closely monitored medicines management with appropriately trained staff
  - Published: 2022-10-26
- Finding
  - Evidence: Sufficient staffing with well-organised rotas and contingency plans for inclement weather
  - Published: 2022-10-26
- Finding
  - Evidence: Extremely robust governance system that rapidly identified and addressed issues
  - Published: 2022-10-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Using medicines safely
  - Published: 2022-10-26
- Finding
  - Staffing and recruitment
  - Published: 2022-10-26

### well_led

- Finding
  - Managers and staff are clear about their roles; Duty of candour; Working in partnership with others
  - Published: 2022-10-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people, the public and staff; Continuous learning and improving care
  - Published: 2022-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-419810606

HomeCare Compass is an independent guide and is not affiliated with the CQC.