# Woodchurch House

*Operated by Woodchurch House Limited.*

Woodchurch House is a CQC-regulated home-care agency in Ashford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2023

## Practical info

- Postcode: TN26 3SN
- Local authority: Kent
- Region: South East
- City: Ashford
- Last CQC check: 30/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2024-02-15
- Finding
  - Involvement in care decisions
  - Published: 2024-02-15
- Finding
  - Kindness, compassion and dignity
  - Published: 2024-02-15

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2024-02-15
- Finding
  - Staff training and competency
  - Published: 2024-02-15
- Finding
  - Nutrition and hydration
  - Published: 2024-02-15
- Finding
  - Mental Capacity Act / DoLS
  - Published: 2024-02-15
- Finding
  - Needs assessment and care delivery
  - Published: 2024-02-15

### Other

- Finding
  - Evidence: Active community links including local church, hospice and memory book volunteer programme enhancing people's wellbeing.
  - Published: 2024-02-15
- Finding
  - Evidence: Accessible complaints procedures displayed in pictorial formats; relatives reported concerns were resolved effectively.
  - Published: 2024-02-15
- Finding
  - Evidence: People supported to access healthcare professionals including GPs, dieticians, speech and language therapists, chiropodists and dentists.
  - Published: 2024-02-15
- Finding
  - Evidence: Good infection control practices; premises clean, well maintained with daily temperature monitoring of medicines fridges.
  - Published: 2024-02-15
- Finding
  - Evidence: Strong end of life care support including links with local hospice and staff trained in 'Six Steps to Success'.
  - Published: 2024-02-15
- Finding
  - Evidence: People's care plans improved with person-centred detail, life histories, communication guidance and individual risk assessments.
  - Published: 2024-02-15
- Finding
  - Evidence: Staff received comprehensive training including dementia care, end of life care, falls management and MCA, with regular supervision and appraisals.
  - Published: 2024-02-15

### responsive

- Finding
  - End of life care
  - Published: 2024-02-15
- Finding
  - Complaints handling
  - Published: 2024-02-15
- Finding
  - Activities and wellbeing
  - Published: 2024-02-15
- Finding
  - Person-centred care planning
  - Published: 2024-02-15

### safe

- Finding
  - Infection control
  - Published: 2024-02-15
- Finding
  - Recruitment
  - Published: 2024-02-15
- Finding
  - Staffing levels
  - Published: 2024-02-15
- Finding
  - Medicines management
  - Published: 2024-02-15
- Finding
  - Safeguarding
  - Published: 2024-02-15
- Finding
  - Risk management
  - Published: 2024-02-15

### well_led

- Finding
  - Community partnerships and engagement
  - Published: 2024-02-15
- Finding
  - Staff engagement and culture
  - Published: 2024-02-15
- Finding
  - Leadership transparency
  - Published: 2024-02-15
- Finding
  - Regulatory notifications
  - Published: 2024-02-15
- Finding
  - Governance and quality assurance
  - Published: 2024-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-419484985

HomeCare Compass is an independent guide and is not affiliated with the CQC.