# iCare Solutions Manchester Limited

*Operated by ICare Solutions Manchester Limited.*

iCare Solutions Manchester Limited is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2025

## Practical info

- Postcode: M16 9HF
- Registered manager: Duffy, Lauren
- Local authority: Trafford
- Region: North West
- City: Manchester
- Last CQC check: 23/Jul/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active partnership working with health and social care system to facilitate safe and timely packages of care.
  - Published: 2023-07-21
- Finding
  - Evidence: Open-door leadership culture with staff reporting high job satisfaction and strong team cohesion.
  - Published: 2023-07-21
- Finding
  - Evidence: Diverse workforce representative of the community served, with demonstrated good practice around cultural and religious needs.
  - Published: 2023-07-21
- Finding
  - Evidence: Governance systems embedded into everyday practice with clear lines of accountability, shifting to proactive risk identification.
  - Published: 2023-07-21
- Finding
  - Evidence: Medicines administered as prescribed with regular reviews and protocols guiding safe administration.
  - Published: 2023-07-21
- Finding
  - Evidence: Robust safeguarding framework in place; staff trained to recognise and respond to abuse and aware of local procedures.
  - Published: 2023-07-21
- Finding
  - Evidence: Electronic Call Monitoring system providing real-time oversight of care calls and performance reporting.
  - Published: 2023-07-21
- Finding
  - Evidence: Pre-employment and DBS checks consistently carried out; safe recruitment practices fully restored after previous breach of Regulation 12.
  - Published: 2023-07-21
- Finding
  - Evidence: Accidents and incidents were recorded with actions taken to prevent recurrence
  - Published: 2022-01-22
- Finding
  - Evidence: Statutory notifications were submitted to CQC as required
  - Published: 2022-01-22
- Finding
  - Evidence: Service worked in partnership with local authorities and developed community links (dementia cafés, boxing club, Asian Elders group)
  - Published: 2022-01-22
- Finding
  - Evidence: Staff felt supported, with positive feedback about management and a positive workplace culture
  - Published: 2022-01-22
- Finding
  - Evidence: Staff completed safeguarding training and understood how to report concerns
  - Published: 2022-01-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-21
- Finding
  - Using medicines safely
  - Published: 2023-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-21
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-07-21
- Finding
  - Staffing and recruitment
  - Published: 2023-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-01-22
- Finding
  - Using medicines safely
  - Published: 2022-01-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-22
- Finding
  - Staffing and recruitment; Assessing risk, safety monitoring and management
  - Published: 2022-01-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2023-07-21
- Finding
  - Working in partnership with others
  - Published: 2022-01-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2022-01-22
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-01-22
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4187608916

HomeCare Compass is an independent guide and is not affiliated with the CQC.