# J.C.Michael Groups Ltd Basildon

*Operated by J.C.Michael Groups Ltd.*

J.C.Michael Groups Ltd Basildon is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/09/2025

## Practical info

- Postcode: SS14 1ET
- Registered manager: Ellis, Linda
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 30/Sep/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider used an electronic call monitoring system and conducted monthly medicines audits.
  - Published: 2023-09-23
- Finding
  - Evidence: Staff felt supported in their roles and were comfortable raising concerns with their manager.
  - Published: 2023-09-23
- Finding
  - Evidence: Staff completed infection prevention and control training and appropriate PPE was available.
  - Published: 2023-09-23
- Finding
  - Evidence: The provider worked in partnership with a range of health and social care professionals to support people's needs.
  - Published: 2023-09-23
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2023-09-23
- Finding
  - Evidence: People and relatives spoke positively about the kindness and friendliness of care staff and management team.
  - Published: 2023-09-23
- **communication_with_families** _(minor)_
  - Evidence: Relatives told us information was not always accurately recorded in people's care documentation and communication between the management team and care staff did not always seem effective.
  - Published: 2023-09-23
- **care_planning** _(moderate)_
  - Evidence: there was a lack of information about people's health conditions and the risks associated with these
  - Published: 2023-09-23
- **record_keeping** _(moderate)_
  - Evidence: some incident forms had not been completed appropriately and lacked detail
  - Published: 2023-09-23
- **staffing_levels** _(moderate)_
  - Evidence: Staff told us they did not always feel there were enough staff available in some areas and this meant they were sometimes rushing.
  - Published: 2023-09-23
- **missed_or_late_visits** _(moderate)_
  - Evidence: We are not given a timetable of when the carers are supposed to come in, it can be 7:30am or it can be any time up until 10:30am
  - Published: 2023-09-23
- **medication_management** _(moderate)_
  - Evidence: some relatives told us people's medicines were not always consistently timed due to the variation in the times of their care visits. Other relatives told us people's medicines had not always been accurately documented
  - Published: 2023-09-23
- **governance** _(critical)_
  - Evidence: The provider had not ensured effective processes were in place to monitor the safety and quality of the service. This was a breach of Regulation 17 (Good governance)
  - Published: 2023-09-23
- **safeguarding** _(critical)_
  - Evidence: we found safeguarding concerns which had not been documented on the log. For some safeguarding concerns, it was not clear which authorities had been notified, what action had been taken
  - Published: 2023-09-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-09-23
- Finding
  - Using medicines safely
  - Published: 2023-09-23
- Finding
  - Staffing and recruitment
  - Published: 2023-09-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-23

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-09-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-23
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4183554452

HomeCare Compass is an independent guide and is not affiliated with the CQC.