# Chorley Domiciliary Service

*Operated by Lancashire County Council.*

Chorley Domiciliary Service is a CQC-regulated home-care agency in Chorley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/02/2023

## Practical info

- Postcode: PR7 1JE
- Registered manager: Henderson, Lucy
- Local authority: Lancashire
- Region: North West
- City: Chorley
- Last CQC check: 17/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's homes reflected their personalities, choices and preferences.
  - Published: 2023-03-07
- Finding
  - Evidence: The provider worked in partnership with external agencies to ensure people's needs were met.
  - Published: 2023-03-07
- Finding
  - Evidence: The culture was caring, person-centred and empowering; people and relatives spoke positively about care.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff were safely recruited using systematic processes to verify good character and relevant skills.
  - Published: 2023-03-07
- Finding
  - Evidence: Infection prevention and control practices were robust and in line with government guidelines.
  - Published: 2023-03-07
- Finding
  - Evidence: Accidents and incidents were used as learning opportunities with trends reviewed and lessons shared with staff.
  - Published: 2023-03-07
- Finding
  - Evidence: Medicines training and competencies had been completed by staff administering medicines.
  - Published: 2023-03-07
- Finding
  - Evidence: People were protected against abuse; staff received training to recognise and respond to safeguarding concerns.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff thoroughly assessed people's needs and developed person-centred support plans promoting positive risk taking.
  - Published: 2023-03-07
- **governance** _(moderate)_
  - Evidence: The provider's systems to assess, monitor and improve the quality of medicines management had not identified and addressed these issues.
  - Published: 2023-03-07
- **record_keeping** _(critical)_
  - Evidence: The provider had not maintained accurate and contemporaneous records in relation to medicines administration.
  - Published: 2023-03-07
- **governance** _(moderate)_
  - Evidence: A Medicines audit was completed but only basic information was recorded and did not always identify medicines errors.
  - Published: 2023-03-07
- **medication_management** _(critical)_
  - Evidence: Prescribed thickeners were not always being recorded. We could not be sure they were being used as prescribed.
  - Published: 2023-03-07
- **medication_management** _(critical)_
  - Evidence: Multiple medicines were missing from the medicines administration records. These included one regular medicine for one person, homely remedies and creams.
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-418193983

HomeCare Compass is an independent guide and is not affiliated with the CQC.