# Medukcare

*Operated by Medukcare Recruitment Limited.*

Medukcare is a CQC-regulated home-care agency in Leatherhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/12/2021

## Practical info

- Postcode: KT23 3JH
- Registered manager: Ceteras, Ionut Andrei
- Local authority: Surrey
- Region: South East
- City: Leatherhead
- Last CQC check: 11/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough; access healthcare services; working with other agencies
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Working in partnership with healthcare professionals including community nursing, OTs and SLTs
  - Published: 2022-04-03
- Finding
  - Evidence: Open learning culture where mistakes are treated as learning opportunities
  - Published: 2022-04-03
- Finding
  - Evidence: Effective quality assurance processes with regular managerial reviews
  - Published: 2022-04-03
- Finding
  - Evidence: Strong communication with people and families, including use of communication passports and accessible formats
  - Published: 2022-04-03
- Finding
  - Evidence: Person-centred care planning with people and families involved in assessments and reviews
  - Published: 2022-04-03
- Finding
  - Evidence: Specialist training delivered in partnership with external training company for neurological and neuro-diverse needs
  - Published: 2022-04-03
- Finding
  - Evidence: Comprehensive risk assessments tailored to individual healthcare needs
  - Published: 2022-04-03
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE and COVID-19 training
  - Published: 2022-04-03
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and full employment history
  - Published: 2022-04-03
- Finding
  - Evidence: Strong safeguarding procedures with staff trained and clear understanding of reporting concerns
  - Published: 2022-04-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2022-04-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Duty of candour; Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4177087661

HomeCare Compass is an independent guide and is not affiliated with the CQC.