# Bluebird Care (Merton)

*Operated by Aquahigh Limited.*

Bluebird Care (Merton) is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/03/2026

## Practical info

- Postcode: CR4 3FH
- Registered manager: Patel, Jalpesh
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 02/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Cultural and religious needs
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Healthcare access and nutrition
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Consent was sought in line with MCA principles and capacity assessments were completed where required.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to access healthcare professionals and maintain balanced diets reflecting personal preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were investigated and responded to appropriately and in a timely manner.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt staff were caring, respected their privacy and dignity, and supported their independence and cultural/religious preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision and appraisal and were knowledgeable about infection prevention and control.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and appropriate recruitment checks including DBS, references and employment history were in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive risk assessments and medicines administration records with detailed staff guidance on each person's medicines, side effects and dosage.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: the nature of the incident was not always clear and the quality assurance audits completed were not used to identify any patterns and trends.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: office staff were not consistent in communicating lateness to people.
  - Published: 2021-10-30
- **missed_or_late_visits** _(moderate)_
  - Evidence: No they're not on time – always about 10 to 15 minutes late...They've been consistently late since Christmas.
  - Published: 2021-10-30
- **end_of_life_care** _(moderate)_
  - Evidence: People were not always supported to express their wishes in relation to end of life care preferences.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: Care plans for people using the service were not always regularly reviewed.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: Audits conducted of incidents and complaints were not effective in identifying patterns and trends.
  - Published: 2021-10-30

### responsive

- Finding
  - Personalised care and complaints handling
  - Published: 2021-10-30
- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Care plan reviews
  - Published: 2021-10-30

### safe

- Finding
  - Timeliness of visits and office communication
  - Published: 2021-10-30
- Finding
  - Incident and accident management
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Safeguarding and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessments and medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership vision and staff engagement
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-417644026

HomeCare Compass is an independent guide and is not affiliated with the CQC.