# Lodge Group Care UK Limited

Lodge Group Care UK Limited is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2023

## Practical info

- Postcode: RM1 1QA
- Registered manager: Coffey, Carly
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 30/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff trained in equality, diversity and the Mental Capacity Act 2005
  - Published: 2023-11-30
- Finding
  - Evidence: People and relatives routinely involved in planning and reviewing care; satisfaction surveys and regular phone calls used to gather feedback
  - Published: 2023-11-30
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals to meet people's needs
  - Published: 2023-11-30
- Finding
  - Evidence: Regular unannounced checks on staff carried out by management team
  - Published: 2023-11-30
- Finding
  - Evidence: Registered manager operated an open-door policy and 24-hour on-call system for emergencies
  - Published: 2023-11-30
- Finding
  - Evidence: Accidents and incidents recorded in detail and investigated by management to prevent recurrence
  - Published: 2023-11-30
- Finding
  - Evidence: Consistent staffing with a monitoring system ensuring timely visits and no missed calls reported
  - Published: 2023-11-30
- Finding
  - Evidence: Medicines administration records fully signed with no gaps; staff trained in medicines management
  - Published: 2023-11-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks, identity verification and references before staff commenced work
  - Published: 2023-11-30
- Finding
  - Evidence: People felt safe and reported no concerns about the care they received
  - Published: 2023-11-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-417499935

HomeCare Compass is an independent guide and is not affiliated with the CQC.