# I Care Service

*Operated by I Care Service Norfolk Ltd.*

I Care Service is a CQC-regulated home-care agency in Dereham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2020

## Practical info

- Postcode: NR20 3TG
- Registered manager: Wyatt, Sarah
- Local authority: Norfolk
- Region: East
- City: Dereham
- Last CQC check: 18/Jun/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence and autonomy
  - Published: 2023-08-24
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2023-08-24

### effective

- Finding
  - Nutrition, hydration and healthcare coordination
  - Published: 2023-08-24
- Finding
  - Mental Capacity Act and consent
  - Published: 2023-08-24
- Finding
  - Staff training, induction and competency
  - Published: 2023-08-24

### Other

- Finding
  - Evidence: Staff morale positive; management described as approachable, supportive and open to feedback
  - Published: 2023-08-24
- Finding
  - Evidence: Electronic call monitoring system achieving 93–97% monthly accuracy against scheduled call times
  - Published: 2023-08-24
- Finding
  - Evidence: Registered manager attended local forums and commissioned mock inspection to drive improvement
  - Published: 2023-08-24
- Finding
  - Evidence: Good understanding and application of the Mental Capacity Act 2005 across staff and management
  - Published: 2023-08-24
- Finding
  - Evidence: End of life care provided responsively, with a specialist staff member and NHS Continuing Health Care packages
  - Published: 2023-08-24
- Finding
  - Evidence: Effective complaints handling with verbal and written responses to complainants
  - Published: 2023-08-24
- Finding
  - Evidence: Personalised 'This is me' care summaries devised in conjunction with people using the service
  - Published: 2023-08-24
- Finding
  - Evidence: Staff treated people with kindness, compassion and respect; people felt safe and well-supported
  - Published: 2023-08-24
- Finding
  - Evidence: Good infection control practices observed, including use of PPE and training in stoma and catheter care
  - Published: 2023-08-24
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding, recognising signs of abuse and appropriate reporting pathways
  - Published: 2023-08-24
- Finding
  - Evidence: Medicines administration now managed safely with a dedicated medicines officer completing weekly audits; errors now rare
  - Published: 2023-08-24
- Finding
  - Evidence: Robust recruitment and selection procedures with appropriate DBS checks, references and employment history verification
  - Published: 2023-08-24

### responsive

- Finding
  - End of life care
  - Published: 2023-08-24
- Finding
  - Complaints handling
  - Published: 2023-08-24
- Finding
  - Care planning and review
  - Published: 2023-08-24

### safe

- Finding
  - Incident recording and learning
  - Published: 2023-08-24
- Finding
  - Safeguarding and regulatory notifications
  - Published: 2023-08-24
- Finding
  - Recruitment and staffing levels
  - Published: 2023-08-24
- Finding
  - Infection control
  - Published: 2023-08-24
- Finding
  - Medicines management
  - Published: 2023-08-24
- Finding
  - Risk assessment and care plan risk mitigation
  - Published: 2023-08-24

### well_led

- Finding
  - Leadership culture and external engagement
  - Published: 2023-08-24
- Finding
  - Staff supervision, appraisal and support
  - Published: 2023-08-24
- Finding
  - Regulatory compliance and notifications
  - Published: 2023-08-24
- Finding
  - Quality assurance and audit systems
  - Published: 2023-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4171719778

HomeCare Compass is an independent guide and is not affiliated with the CQC.