# Centurion House

*Operated by The Orders Of St. John Care Trust.*

Centurion House is a CQC-regulated home-care agency in Bicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/12/2018

## Practical info

- Postcode: OX26 6EW
- Registered manager: Ellis, Samantha
- Local authority: Oxfordshire
- Region: South East
- City: Bicester
- Last CQC check: 11/Dec/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and honest culture with no blame; staff and management freely shared access to records during inspection
  - Published: 2020-01-29
- Finding
  - Evidence: Regular quality audits conducted aligned to CQC domains; latest audit rated service at 95.7%
  - Published: 2020-01-29
- Finding
  - Evidence: Accidents and incidents investigated with learning shared across all services via 'serious incident learning' notices
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints handled compassionately and in a timely manner; people confident concerns would be acted upon
  - Published: 2020-01-29
- Finding
  - Evidence: People's dignity, privacy, and independence were actively promoted by staff
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, detailed, and reflected individual preferences, histories, and choices
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated good understanding and application of the Mental Capacity Act 2005 principles
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision, appraisals, and observation of care practice with feedback to support development
  - Published: 2020-01-29
- Finding
  - Evidence: People received medicines as prescribed; staff trained and competency regularly checked; no medicine errors during 2016
  - Published: 2020-01-29
- Finding
  - Evidence: Safe and robust recruitment processes including DBS checks and employment references completed before unsupervised work
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels consistently maintained, with staff not rushed and able to spend social time with people
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting pathways
  - Published: 2020-01-29
- Finding
  - Evidence: Whistleblowing policy in place and known to staff
  - Published: 2018-12-11
- Finding
  - Evidence: Manager conducted audits of care plans, risk assessments and medication, driving continuous improvement
  - Published: 2018-12-11
- Finding
  - Evidence: Service responsive to changing needs, e.g. referrals to GP and occupational therapist for mobility
  - Published: 2018-12-11
- Finding
  - Evidence: Staff treated people with dignity, respect and genuine affection
  - Published: 2018-12-11
- Finding
  - Evidence: Person-centred care plans with regular reviews involving people in their own care
  - Published: 2018-12-11
- Finding
  - Evidence: People supported in line with Mental Capacity Act 2005 principles
  - Published: 2018-12-11
- Finding
  - Evidence: Sufficient staffing levels confirmed by rotas and people using the service
  - Published: 2018-12-11
- Finding
  - Evidence: Safe recruitment processes including DBS checks before staff worked alone
  - Published: 2018-12-11
- Finding
  - Evidence: Medicines managed safely with fully and accurately completed MAR records
  - Published: 2018-12-11
- Finding
  - Evidence: Staff trained in safeguarding and understood responsibilities to identify and report concerns
  - Published: 2018-12-11
- **record_keeping** _(minor)_
  - Evidence: A recent audit of medication charts identified shortfalls in recording. The manager raised this with staff at a team meeting and as a result the standard of recording improved.
  - Published: 2018-12-11
- **governance** _(minor)_
  - Evidence: There was a not registered manager in post. The registered manager had recently left and a new manager had been appointed and was going through the registration process.
  - Published: 2018-12-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-416600916

HomeCare Compass is an independent guide and is not affiliated with the CQC.