# Edith Healthcare Ringwood

*Operated by Edith Healthcare Limited.*

Edith Healthcare Ringwood is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/08/2024

## Practical info

- Postcode: BH17 7FP
- Registered manager: Sefu, Danielle
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 14/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-08
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-07-08

### Other

- Finding
  - Evidence: Clear duty of candour understanding and CQC notification requirements met.
  - Published: 2024-01-16
- Finding
  - Evidence: Registered manager had access to regular clinical/professional supervision following previous recommendation.
  - Published: 2024-01-16
- Finding
  - Evidence: Established working relationships with health and social care professionals supporting good outcomes.
  - Published: 2024-01-16
- Finding
  - Evidence: Robust quality assurance including spot checks, audits on care plans, medicines, infection control and health and safety.
  - Published: 2024-01-16
- Finding
  - Evidence: Positive, open management culture praised by people, relatives, staff and healthcare professionals alike.
  - Published: 2024-01-16
- Finding
  - Evidence: Detailed and thorough COVID-19 risk assessments; adequate PPE supply with no clients contracting COVID-19.
  - Published: 2024-01-16
- Finding
  - Evidence: Strong safeguarding knowledge among staff and management, with all people spoken to reporting they felt safe.
  - Published: 2024-01-16
- Finding
  - Evidence: Medicines administered safely by trained staff with competency checks; guidance in place for as-needed medicines.
  - Published: 2024-01-16
- Finding
  - Evidence: Consistent, small team of experienced staff who knew people well, with no missed visits reported and suitable travelling times between visits.
  - Published: 2024-01-16
- Finding
  - Evidence: Safe and robust recruitment practices with appropriate DBS checks, employment references and health screening completed before staff worked with people.
  - Published: 2024-01-16

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-08
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-07-08

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2024-01-16
- Finding
  - Using medicines safely
  - Published: 2024-01-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-16
- Finding
  - Staffing and recruitment
  - Published: 2024-01-16

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-01-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-16
- Finding
  - Working in partnership with others
  - Published: 2023-07-08
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-08
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2023-07-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4156385885

HomeCare Compass is an independent guide and is not affiliated with the CQC.