# Trinity Care Services Limited

Trinity Care Services Limited is a CQC-regulated home-care agency in Norbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/03/2023

## Practical info

- Postcode: SW16 4AQ
- Registered manager: Albert, Josephine
- Local authority: Croydon
- Region: London
- City: Norbury
- Last CQC check: 11/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-11

### effective

- Finding
  - Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
  - Published: 2023-03-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-11

### Other

- Finding
  - Evidence: Accessible information provided to people, including large print care call schedules
  - Published: 2023-03-11
- Finding
  - Evidence: Robust complaints analysis and oversight improved since September 2019 inspection
  - Published: 2023-03-11
- Finding
  - Evidence: Provider proactively works with local faith-based organisations to reach underserved communities
  - Published: 2023-03-11
- Finding
  - Evidence: Improved MCA assessments and consent processes since previous inspection
  - Published: 2023-03-11
- Finding
  - Evidence: Effective infection control practices with PPE use confirmed by people using the service
  - Published: 2023-03-11
- Finding
  - Evidence: People's cultural, social and spiritual preferences recorded and respected, including language-matched staff allocation
  - Published: 2023-03-11
- Finding
  - Evidence: Medicines administered safely with senior staff competency checks and record audits
  - Published: 2023-03-11
- Finding
  - Evidence: Strong safeguarding awareness with staff trained on procedures and reporting responsibilities
  - Published: 2023-03-11
- Finding
  - Evidence: Provider implemented electronic call monitoring system improving scheduling, monitoring and real-time communication
  - Published: 2023-03-11
- Finding
  - Evidence: Staff attended care calls on time and people were supported by regular, consistent staff
  - Published: 2023-03-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-11
- Finding
  - Using medicines safely
  - Published: 2023-03-11
- Finding
  - Staffing and recruitment
  - Published: 2023-03-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-11

### well_led

- Finding
  - Continuous learning and improving care; duty of candour; working in partnership with others
  - Published: 2023-03-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-415220690

HomeCare Compass is an independent guide and is not affiliated with the CQC.