# YourLife (Maidenhead)

*Operated by Yourlife Management Services Limited.*

YourLife (Maidenhead) is a CQC-regulated home-care agency in Maidenhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/03/2024

## Practical info

- Postcode: SL6 7AJ
- Registered manager: Okoliko, Juliet
- Local authority: Windsor and Maidenhead
- Region: South East
- City: Maidenhead
- Last CQC check: 04/Mar/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager awarded provider 'pride award' reflecting strong organisational support.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance through monthly audits of daily log books with feedback to staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Dementia-specific adaptations including covering mirrors and developing a dementia toolkit with ABCD principles.
  - Published: 2020-01-29
- Finding
  - Evidence: Compliance with MCA 2005 with capacity assessments and best interest decisions recorded.
  - Published: 2020-01-29
- Finding
  - Evidence: Incident reporting with root cause analysis and lessons learned shared with staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Weekly medicines administration record audits completed by registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive workplace culture with open communication, staff empowerment and regular team meetings.
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans with one-page profiles capturing individual preferences, hobbies and communication needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with 24-hour duty manager availability and no missed calls.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding systems including noticeboard information, signed policies, team meeting quizzes and registered manager knowledge.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives felt safe and spoke highly of staff competence and caring attitudes.
  - Published: 2020-01-29
- **staff_training** _(minor)_
  - Evidence: Some training was not commenced or completed at the time of our inspection...data protection refreshers, person-centred care and managing behaviours that challenge.
  - Published: 2020-01-29
- **complaints_handling** _(minor)_
  - Evidence: Neither the policy nor procedure mentioned the assistance offered by the Local Government and Social Care Ombudsman, the Parliamentary and Health Services Ombudsman, Citizen's Advice, local advocacy services.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: There were unexplained gaps in people's employment history which had not been explored as part of the recruitment and selection process.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4151234857

HomeCare Compass is an independent guide and is not affiliated with the CQC.