# Mega Resources Nursing & Care - Head Office - Northamptonshire

*Operated by Mega Resources Limited.*

Mega Resources Nursing & Care - Head Office - Northamptonshire is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2023

## Practical info

- Postcode: NN16 8QA
- Registered manager: Lawal, Margeret
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-04

### Other

- Finding
  - Evidence: Registered manager remediated previous breach of Regulation 17 (Good governance) with sustained improvements evidenced at this inspection.
  - Published: 2023-05-04
- Finding
  - Evidence: Positive, open leadership culture with accessible out-of-hours management support and investment in staff development and benefits.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff trained by healthcare professionals for specialist tasks (e.g. PEG feeding, epilepsy medication administration, hoist use), demonstrating commitment to clinical competence.
  - Published: 2023-05-04
- Finding
  - Evidence: Strong governance and quality monitoring systems including audits, surveys, electronic care record monitoring, and regular staff meetings and supervisions.
  - Published: 2023-05-04
- Finding
  - Evidence: Effective partnership working with hospitals, commissioners and healthcare professionals to facilitate safe and timely hospital discharge via the rapid response service.
  - Published: 2023-05-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-04
- Finding
  - Using medicines safely
  - Published: 2023-05-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-04
- Finding
  - Staffing and recruitment
  - Published: 2023-05-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-04
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-04
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4148730219

HomeCare Compass is an independent guide and is not affiliated with the CQC.