# UK Caring Services

*Operated by UK Caring Services Limited.*

UK Caring Services is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 22/09/2022

## Practical info

- Postcode: CV6 5SF
- Registered manager: Wylie, Erwin
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 22/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-01
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-01

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-01
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-01

### Other

- Finding
  - Evidence: Complaints managed in line with provider's policy
  - Published: 2022-10-01
- Finding
  - Evidence: Electronic monitoring confirmed most calls were on time and for correct duration
  - Published: 2022-10-01
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2022-10-01
- Finding
  - Evidence: 98% satisfaction in 2021 annual survey and 25 compliments received Feb-July 2022
  - Published: 2022-10-01
- Finding
  - Evidence: Good induction including Care Certificate followed by ongoing training and supervision
  - Published: 2022-10-01
- Finding
  - Evidence: Staff completed safeguarding and infection control training and followed safe PPE practice
  - Published: 2022-10-01
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references
  - Published: 2022-10-01
- Finding
  - Evidence: Staff were kind and caring, treating people with dignity and respect
  - Published: 2022-10-01
- **leadership** _(moderate)_
  - Evidence: Managerial oversight of the service needed to be strengthened and improved.
  - Published: 2022-10-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-01
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-10-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-01
- Finding
  - Using medicines safely
  - Published: 2022-10-01
- Finding
  - Staffing and recruitment
  - Published: 2022-10-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-01

### well_led

- Finding
  - Engaging people and staff; promoting a positive person-centred culture
  - Published: 2022-10-01
- Finding
  - Continuous learning and improving care; duty of candour; partnership working
  - Published: 2022-10-01
- Finding
  - Managers and staff understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4148094871

HomeCare Compass is an independent guide and is not affiliated with the CQC.