# A & E Witt Limited

A & E Witt Limited is a CQC-regulated home-care agency in Kingswinford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/04/2019

## Practical info

- Postcode: DY6 7YB
- Registered manager: Wylde, Jak
- Local authority: Dudley
- Region: West Midlands
- City: Kingswinford
- Last CQC check: 17/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services; staff working with other agencies
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Strong communication with families and proactive liaison with other health professionals
  - Published: 2019-06-21
- Finding
  - Evidence: Flexible service responsive to last-minute requests and personality clashes between staff and clients
  - Published: 2019-06-21
- Finding
  - Evidence: Nominated individual is a Dementia Champion who cascaded training to 117 dementia friends
  - Published: 2019-06-21
- Finding
  - Evidence: Highly complimentary feedback from people and relatives about staff kindness, patience and consistency
  - Published: 2019-06-21
- Finding
  - Evidence: Person-centred care plans regularly reviewed; people and relatives involved in care planning process
  - Published: 2019-06-21
- Finding
  - Evidence: Staff received care certificate induction, shadow shifts, competency assessments, regular supervisions and planned annual appraisals
  - Published: 2019-06-21
- Finding
  - Evidence: Robust recruitment with DBS checks completed before staff commenced work
  - Published: 2019-06-21
- Finding
  - Evidence: Electronic PASS system used for care planning, medicines administration records, and call monitoring with 15-minute alert threshold
  - Published: 2019-06-21
- Finding
  - Evidence: Effective risk assessments and safeguarding systems in place; no missed calls reported since service started
  - Published: 2019-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Using medicines safely
  - Published: 2019-06-21
- Finding
  - Staffing and recruitment
  - Published: 2019-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care; engaging and involving people and staff
  - Published: 2019-06-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4140276010

HomeCare Compass is an independent guide and is not affiliated with the CQC.