# Allot Healthcare Services York

*Operated by Allot Healthcare Services Ltd.*

Allot Healthcare Services York is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/11/2019

## Practical info

- Postcode: YO30 4XE
- Registered manager: Muchenje, Tatenda
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 29/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Consistently positive feedback about the caring nature of staff
  - Published: 2022-07-29
- Finding
  - Evidence: Provider worked in partnership with health professionals and the local authority
  - Published: 2022-07-29
- Finding
  - Evidence: Positive feedback about the registered manager being approachable and supportive
  - Published: 2022-07-29
- Finding
  - Evidence: Effective infection prevention and control measures with PPE and COVID-19 testing
  - Published: 2022-07-29
- Finding
  - Evidence: Medicines were generally managed safely with staff competency assessments
  - Published: 2022-07-29
- Finding
  - Evidence: Robust recruitment checks including DBS were completed
  - Published: 2022-07-29
- Finding
  - Evidence: Staff had received safeguarding training and were confident in reporting concerns
  - Published: 2022-07-29
- Finding
  - Evidence: People felt safe with staff and risk assessments were regularly reviewed
  - Published: 2022-07-29
- **communication_with_families** _(minor)_
  - Evidence: the service sought feedback for concerns raised by staff, however, this feedback was not always shared with staff following the concern being raised.
  - Published: 2022-07-29
- **record_keeping** _(moderate)_
  - Evidence: The provider had systems in place to review accidents and incidents. Records relating to actions taken were not always available.
  - Published: 2022-07-29
- **medication_management** _(minor)_
  - Evidence: we did identify one person who received 'as and when' required medicine that was not administered as prescribed. The provider addressed this during inspection.
  - Published: 2022-07-29
- **incident_learning** _(moderate)_
  - Evidence: Systems in place to support learning from accidents and incidents contained appropriate information, however they did not always clearly show actions taken to reduce the risk of reoccurrence.
  - Published: 2022-07-29
- **governance** _(moderate)_
  - Evidence: Quality assurance systems in place had not identified or addressed shortfalls identified during inspection. This included concerns relating to medicines and inconsistency of information
  - Published: 2022-07-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-29
- Finding
  - Staffing and recruitment
  - Published: 2022-07-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-29
- Finding
  - Using medicines safely
  - Published: 2022-07-29
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-29

### well_led

- Finding
  - Duty of candour and working in partnership with others
  - Published: 2022-07-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4135803155

HomeCare Compass is an independent guide and is not affiliated with the CQC.