# Betna Agencies Ltd

Betna Agencies Ltd is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/04/2022

## Practical info

- Postcode: NG7 7BA
- Registered manager: Nash, James
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 09/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-04-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-09
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-09
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-04-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-09
- Finding
  - Assessing people's needs and choices
  - Published: 2022-04-09

### Other

- Finding
  - Evidence: Improvements made since last inspection removed previous breaches of regulations 12, 17 and 19, and conditions on registration were lifted
  - Published: 2022-04-09
- Finding
  - Evidence: Complaints investigated promptly with people involved in resolution
  - Published: 2022-04-09
- Finding
  - Evidence: Personalised care reflecting life histories; communication needs assessed with visual aids where helpful
  - Published: 2022-04-09
- Finding
  - Evidence: People and relatives reported caring, friendly staff who promoted privacy, dignity and independence
  - Published: 2022-04-09
- Finding
  - Evidence: Staff trained and knowledgeable in safeguarding, infection prevention and control including COVID-19
  - Published: 2022-04-09
- Finding
  - Evidence: Care plans and risk assessments up to date and accurate, with guidance from other professionals
  - Published: 2022-04-09
- Finding
  - Evidence: Recruitment processes improved with all required checks now completed, including DBS, references and employment gap checks
  - Published: 2022-04-09
- **leadership** _(minor)_
  - Evidence: Staff did not consistently report to the registered managers the results of their COVID-19 weekly tests... This meant the registered managers did not have oversight of the testing staff were expected to complete.
  - Published: 2022-04-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-09
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-04-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-09
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-04-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-09
- Finding
  - Systems and process to safeguard people from the risk of abuse
  - Published: 2022-04-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-09
- Finding
  - Using medicines safely
  - Published: 2022-04-09
- Finding
  - Staffing and recruitment
  - Published: 2022-04-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-09
- Finding
  - Promoting a positive, person-centred culture; engaging people and staff
  - Published: 2022-04-09
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-04-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4135107760

HomeCare Compass is an independent guide and is not affiliated with the CQC.