# Care at Home Reablement Service

*Operated by Newcastle-upon-Tyne City Council.*

Care at Home Reablement Service is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2023

## Practical info

- Postcode: NE4 9LU
- Registered manager: Marshall, Andrea
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 20/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality assurance systems effective in monitoring care quality
  - Published: 2023-12-20
- Finding
  - Evidence: Strong partnership working with district nursing, GPs and hospital discharge teams
  - Published: 2023-12-20
- Finding
  - Evidence: Registered manager approachable, proactive and involved in day-to-day operations
  - Published: 2023-12-20
- Finding
  - Evidence: Lessons learned from incidents shared with staff to prevent recurrence
  - Published: 2023-12-20
- Finding
  - Evidence: Effective infection prevention and control practices with appropriate PPE use
  - Published: 2023-12-20
- Finding
  - Evidence: Strong safeguarding culture with trained staff confident in whistleblowing procedures
  - Published: 2023-12-20
- Finding
  - Evidence: Medicines managed safely with regular competency checks and timely administration
  - Published: 2023-12-20
- Finding
  - Evidence: Risks fully assessed, mitigated and regularly reviewed with robust audit processes
  - Published: 2023-12-20
- Finding
  - Evidence: Consistent staff team providing flexible, person-centred support with positive feedback from people and relatives
  - Published: 2023-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4134917052

HomeCare Compass is an independent guide and is not affiliated with the CQC.