# Spectrum Care Services

*Operated by Standwalk Ltd.*

Spectrum Care Services is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/06/2019

## Practical info

- Postcode: M14 7HR
- Registered manager: Albiston, Nicola
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 25/Jun/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, person-centred culture promoting independence, dignity, and individual choice across all locations
  - Published: 2020-01-29
- Finding
  - Evidence: Strong, visible and approachable management team with a comprehensive quality monitoring dashboard and audit programme
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported to access the community and engage in activities aligned with their preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, pictorial, and regularly reviewed with involvement of people and their relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision, appraisals, and a wide range of training including specialist topics such as epilepsy awareness and behaviours that may challenge
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were well managed with detailed medication support plans, MAR charts fully completed, and competency checks in place
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding knowledge with clear escalation processes
  - Published: 2020-01-29
- Finding
  - Evidence: Positive organisational culture with approachable leadership and open, honest staff communication.
  - Published: 2019-06-25
- Finding
  - Evidence: The service promoted independence, with examples of people accessing community transport alone and undertaking work experience.
  - Published: 2019-06-25
- Finding
  - Evidence: Robust governance including regular audits, quality assurance checks, staff surveys and action plans to drive improvement.
  - Published: 2019-06-25
- Finding
  - Evidence: Strong working relationships with external professionals, families and commissioners ensured consistent, coordinated care.
  - Published: 2019-06-25
- Finding
  - Evidence: The service used a wide range of accessible communication methods including Makaton, easy read, pictorial formats and translators.
  - Published: 2019-06-25
- Finding
  - Evidence: Medicines systems were well organised with safe protocols for receipt, storage, administration and disposal.
  - Published: 2019-06-25
- Finding
  - Evidence: People were actively involved in recruitment, daily home management, menu planning, and decision-making about their care.
  - Published: 2019-06-25
- Finding
  - Evidence: Support workers were knowledgeable, well-trained, and received regular supervision and induction support.
  - Published: 2019-06-25
- Finding
  - Evidence: Person-centred care plans were detailed, strength-led and used as live working documents tailored to individual needs.
  - Published: 2019-06-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-413417310

HomeCare Compass is an independent guide and is not affiliated with the CQC.