# Melton Care Services Limited

Melton Care Services Limited is a CQC-regulated home-care agency in Wigston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/12/2023

## Practical info

- Postcode: LE18 2AH
- Registered manager: Sheppard, Kerry
- Local authority: Leicestershire
- Region: East Midlands
- City: Wigston
- Last CQC check: 15/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: MCA principles were understood and applied; best interest decisions were made with involvement of relevant people.
  - Published: 2023-12-15
- Finding
  - Evidence: The registered manager was responsive, approachable and took immediate corrective action when issues were raised at inspection.
  - Published: 2023-12-15
- Finding
  - Evidence: People and relatives gave consistently high feedback about the caring, compassionate and skilled staff.
  - Published: 2023-12-15
- Finding
  - Evidence: Infection prevention and control best practice was followed, including appropriate use of PPE.
  - Published: 2023-12-15
- Finding
  - Evidence: Medicines were managed safely with care plans, risk assessments, staff training and competency checks in place.
  - Published: 2023-12-15
- Finding
  - Evidence: People received care from a consistent staff team and calls were generally on time; staff stayed for the duration of the call.
  - Published: 2023-12-15
- Finding
  - Evidence: Risks to people's health, safety and well-being had been assessed, planned for and monitored by knowledgeable staff.
  - Published: 2023-12-15
- Finding
  - Evidence: People were protected from abuse; staff had received safeguarding training and knew how to recognise and report concerns.
  - Published: 2023-12-15
- **leadership** _(moderate)_
  - Evidence: it demonstrated a lack of recorded evidence of oversight and leadership by the provider.
  - Published: 2023-12-15
- **record_keeping** _(minor)_
  - Evidence: guidance for staff about people's health conditions and how this impacted their daily care and support was limited.
  - Published: 2023-12-15
- **incident_learning** _(minor)_
  - Evidence: whilst incidents were minimal, there was no analysis completed that provided oversight of lessons learnt, themes or patterns.
  - Published: 2023-12-15
- **staff_training** _(moderate)_
  - Evidence: Staff training records identified gaps in mandatory training in learning disability and autism awareness, this is a legal requirement for all staff of registered services to complete.
  - Published: 2023-12-15
- **supervision_appraisal** _(moderate)_
  - Evidence: There had been no staff meetings since 2022. Staff received 6 monthly supervision meetings to discuss their work, training and development needs.
  - Published: 2023-12-15
- **governance** _(moderate)_
  - Evidence: the nominated individual told us whilst they...accessed daily the electronic systems...they did not record details of these checks, such as frequency, outcome, and actions.
  - Published: 2023-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-15
- Finding
  - Using medicines safely
  - Published: 2023-12-15
- Finding
  - Staffing and recruitment
  - Published: 2023-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4133266891

HomeCare Compass is an independent guide and is not affiliated with the CQC.