# 4 Commonwealth House

*Operated by BS Care Management Services Ltd.*

4 Commonwealth House is a CQC-regulated home-care agency in Tilbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/01/2023

## Practical info

- Postcode: RM18 7QX
- Registered manager: Adebusoye, Oluwabukola
- Local authority: Thurrock
- Region: East
- City: Tilbury
- Last CQC check: 31/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-31
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-31

### Other

- Finding
  - Evidence: Governance systems in place including care plan audits, MAR audits and an incident log.
  - Published: 2023-01-31
- Finding
  - Evidence: Positive feedback received from people and relatives about kindness, respect and cultural competency of staff.
  - Published: 2023-01-31
- Finding
  - Evidence: Service worked effectively with external professionals including GPs, District Nurses and Occupational Therapists.
  - Published: 2023-01-31
- Finding
  - Evidence: Registered manager maintained regular dialogue with people and relatives via telephone monitoring calls and surveys.
  - Published: 2023-01-31
- Finding
  - Evidence: Care plans were person-centred, culturally sensitive and accessible to people in their own homes.
  - Published: 2023-01-31
- Finding
  - Evidence: Staff completed induction, Care Certificate, MCA and infection control training and were supported through supervisions, spot checks and competency checks.
  - Published: 2023-01-31
- Finding
  - Evidence: People felt safe and received consistent care from a small, familiar staff team with no missed or late calls reported.
  - Published: 2023-01-31

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-31
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-31
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-31
- Finding
  - Using medicines safely
  - Published: 2023-01-31
- Finding
  - Staffing and recruitment
  - Published: 2023-01-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-31

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-01-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4125227967

HomeCare Compass is an independent guide and is not affiliated with the CQC.