# Home Instead Senior Care

*Operated by Kent Senior Care Ltd.*

Home Instead Senior Care is a CQC-regulated home-care agency in Folkestone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2018

## Practical info

- Postcode: CT19 4DP
- Registered manager: Ellis, Carina
- Local authority: Kent
- Region: South East
- City: Folkestone
- Last CQC check: 27/Sep/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives actively involved in care planning, reviews and service improvement
  - Published: 2020-01-29
- Finding
  - Evidence: Strong external partnerships with local authority, GP services, healthcare professionals and community organisations
  - Published: 2020-01-29
- Finding
  - Evidence: Effective governance including regular audits, incident analysis for trends, and six-monthly central quality audits
  - Published: 2020-01-29
- Finding
  - Evidence: Open, empowering organisational culture with regular supervisions, team meetings and staff wellbeing consideration
  - Published: 2020-01-29
- Finding
  - Evidence: Staff well-trained and supported, with additional training arranged promptly on request
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines administration records completed with no gaps; competency checks conducted by training manager
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including DBS checks, full employment history and two references
  - Published: 2020-01-29
- Finding
  - Evidence: Strong safeguarding culture with confident staff and good relationships with local authority safeguarding team
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised, person-centred risk assessments covering all areas of life with detailed guidance for staff
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staffing with electronic matching system ensuring people received care from familiar staff who arrived punctually
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4123602039

HomeCare Compass is an independent guide and is not affiliated with the CQC.