# Care Horizons Limited

Care Horizons Limited is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/06/2023

## Practical info

- Postcode: BS37 5HZ
- Registered manager: Hiscock, Viera
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 13/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider commissioned external quality review and was developing a social hub for people they supported
  - Published: 2023-06-13
- Finding
  - Evidence: No agency staff used; absences covered by regular familiar staff to ensure continuity
  - Published: 2023-06-13
- Finding
  - Evidence: Positive staff culture with regular supervision, team meetings, and management support
  - Published: 2023-06-13
- Finding
  - Evidence: Clear risk assessments devised in conjunction with health and social care professionals
  - Published: 2023-06-13
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and confidence in reporting concerns to management
  - Published: 2023-06-13
- Finding
  - Evidence: People were supported to take their medicines safely with real-time electronic monitoring and alerts for omissions
  - Published: 2023-06-13
- Finding
  - Evidence: No missed visits reported; electronic planning system monitored staff arrival and duration of visits
  - Published: 2023-06-13
- **other** _(moderate)_
  - Evidence: one member of staff had been working for a period of 13 days prior to their DBS being received
  - Published: 2023-06-13
- **staff_competency** _(minor)_
  - Evidence: team managers frequently worked alongside staff supporting people so were able to assess competencies...but acknowledged that they did not always document this
  - Published: 2023-06-13
- **record_keeping** _(moderate)_
  - Evidence: The audit stated staff files reviewed and gaps identified but this did not state, which files were looked at or what was missing.
  - Published: 2023-06-13
- **governance** _(moderate)_
  - Evidence: some information was missing in the individual electronic staff files, such as references and application forms and individual staff recruitment risk assessments
  - Published: 2023-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4122640346

HomeCare Compass is an independent guide and is not affiliated with the CQC.