# Woodhall Care Services Ltd

Woodhall Care Services Ltd is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/08/2025

## Practical info

- Postcode: BD4 8BX
- Registered manager: Gill, Nirmal
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 18/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Person involvement in care planning
  - Published: 2020-01-29
- Finding
  - Continuity of care workers
  - Published: 2020-01-29
- Finding
  - Dignity and respect
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Provider worked in partnership with GPs, social workers, and occupational therapists as required.
  - Published: 2022-11-01
- Finding
  - Evidence: Staff felt supported and listened to by managers, with a positive and open workplace culture.
  - Published: 2022-11-01
- Finding
  - Evidence: Cultural competency shown by matching care staff to service users based on language and cultural needs.
  - Published: 2022-11-01
- Finding
  - Evidence: Provider demonstrated continuous learning by transitioning to an electronic care records system.
  - Published: 2022-11-01
- Finding
  - Evidence: Staff wore PPE appropriately and understood infection prevention and control measures.
  - Published: 2022-11-01
- Finding
  - Evidence: Medicines were managed safely with correct MAR records, regular audits, and trained medicines administration staff.
  - Published: 2022-11-01
- Finding
  - Evidence: Staff deployment ensured punctuality and consistency, with staff living near service users organised to arrive on time.
  - Published: 2022-11-01
- Finding
  - Evidence: Risk assessments were individualised and regularly reviewed, covering medicine management, mobility and personal care.
  - Published: 2022-11-01
- **safeguarding** _(moderate)_
  - Evidence: following a recent investigation, they have acknowledged lessons learnt and understand the need to escalate concerns.
  - Published: 2022-11-01
- **incident_learning** _(minor)_
  - Evidence: analysing trends and patterns which could reduce risks required review. The registered manager and nominated individual took immediate action to address this.
  - Published: 2022-11-01
- Finding
  - Evidence: Remote audit checks proven particularly effective during the COVID-19 period.
  - Published: 2020-10-12
- Finding
  - Evidence: People were encouraged to be independent and involved in their own medication management.
  - Published: 2020-10-12
- Finding
  - Evidence: Staff felt supported by management and able to raise concerns; positive team culture reported.
  - Published: 2020-10-12
- Finding
  - Evidence: Daily and monthly medication audits effectively identified and addressed issues promptly.
  - Published: 2020-10-12
- Finding
  - Evidence: New medication administration officer role created to provide real-time oversight of medicines.
  - Published: 2020-10-12
- Finding
  - Evidence: New electronic medication administration system (EMAR) introduced with clear, up-to-date medication profiles.
  - Published: 2020-10-12
- Finding
  - Evidence: Significant improvements made to medicine management since last inspection; provider no longer in breach of Regulation 17.
  - Published: 2020-10-12
- **record_keeping** _(minor)_
  - Evidence: We highlighted it would be beneficial if all action taken as a result of audits was clearly recorded. This provides an audit trail and clearly demonstrates issues identified have been actioned.
  - Published: 2020-10-12
- **medication_management** _(minor)_
  - Evidence: some 'as required' medicine protocols were not detailed...not clearly stated in their care plans. The provider took immediate action at the time of inspection
  - Published: 2020-10-12

### responsive

- Finding
  - Care review and flexibility
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Using medicines safely
  - Published: 2020-10-12

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-10-12
- Finding
  - Staff engagement and meetings
  - Published: 2020-01-29
- Finding
  - Leadership and management culture
  - Published: 2020-01-29
- Finding
  - Governance and quality assurance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4107541985

HomeCare Compass is an independent guide and is not affiliated with the CQC.