# Embrace UK Community Support Centre

*Operated by Embrace Uk Community Support Centre.*

Embrace UK Community Support Centre is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/02/2023

## Practical info

- Postcode: N17 8JL
- Registered manager: Eshete, Alem
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 14/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-14
- Finding
  - Staff working with other agencies to provide consistent, effective and timely care
  - Published: 2023-02-14
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2023-02-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-14
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2023-02-14

### Other

- Finding
  - Evidence: Systems in place to record, act on and share learning from incidents and accidents.
  - Published: 2023-02-14
- Finding
  - Evidence: Care plans were personalised and documented individual preferences in detail.
  - Published: 2023-02-14
- Finding
  - Evidence: People's communication needs were effectively met, including provision of language-matched carers.
  - Published: 2023-02-14
- Finding
  - Evidence: Staff completed mandatory training including infection control, first aid, medication, moving and handling and safeguarding.
  - Published: 2023-02-14
- Finding
  - Evidence: Technology introduced to monitor staff attendance via log-in/log-out at care visits.
  - Published: 2023-02-14
- Finding
  - Evidence: Improved complaints handling system implemented since last inspection with logging and analysis of complaints.
  - Published: 2023-02-14
- Finding
  - Evidence: Staff were matched to people based on skills, cultural background and language needs.
  - Published: 2023-02-14
- Finding
  - Evidence: Risk assessments were completed and reviewed across multiple risk areas including skin integrity, medication, falls and mobility.
  - Published: 2023-02-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-02-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-14
- Finding
  - Using medicines safely
  - Published: 2023-02-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-14
- Finding
  - Staffing and recruitment
  - Published: 2023-02-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-410585992

HomeCare Compass is an independent guide and is not affiliated with the CQC.