# Abbey Care

*Operated by 3 F International Limited.*

Abbey Care is a CQC-regulated home-care agency in Haywards Heath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/10/2018

## Practical info

- Postcode: RH16 4LA
- Registered manager: Nightingale, Jennifer
- Local authority: West Sussex
- Region: South East
- City: Haywards Heath
- Last CQC check: 11/Oct/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Compassion and relationships with people
  - Published: 2020-01-29
- Finding
  - Person-centred involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and privacy
  - Published: 2020-01-29

### effective

- Finding
  - Use of technology to support care
  - Published: 2020-01-29
- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2020-01-29
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Supervision and competency monitoring
  - Published: 2020-01-29
- Finding
  - Staff training and support
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Culturally competent care including picture/phonetic communication charts and ethnicity-matched carers
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints handled promptly and to people's satisfaction
  - Published: 2020-01-29
- Finding
  - Evidence: Strong leadership with a hands-on registered manager highly regarded by both staff and people using the service
  - Published: 2020-01-29
- Finding
  - Evidence: Positive end of life care with a health care professional stating 'I always pray that they have got space because I know they are reliable'
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with adequate travel time; effective contingency plans including four-wheel drive vehicles in bad weather
  - Published: 2020-01-29
- Finding
  - Evidence: Holistic, personalised care plans reflected individual needs, preferences, religious and cultural requirements
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and appropriate incident reporting and learning
  - Published: 2020-01-29
- Finding
  - Evidence: Electronic care planning system enabled real-time monitoring of visits, medicine administration and staff communications
  - Published: 2020-01-29

### responsive

- Finding
  - Cultural and communication needs
  - Published: 2020-01-29
- Finding
  - End of life care
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Personalised care planning
  - Published: 2020-01-29

### safe

- Finding
  - Incident learning
  - Published: 2020-01-29
- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29

### well_led

- Finding
  - Staff support and organisational culture
  - Published: 2020-01-29
- Finding
  - Quality assurance systems
  - Published: 2020-01-29
- Finding
  - Leadership and management structure
  - Published: 2020-01-29
- Finding
  - Record keeping and accuracy
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4099441661

HomeCare Compass is an independent guide and is not affiliated with the CQC.