# Prestige Homecare Services

*Operated by Prestige Homecare Services Limited.*

Prestige Homecare Services is a CQC-regulated home-care agency in Greenford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2023

## Practical info

- Postcode: UB6 7JD
- Registered manager: Sehmi, Manjit
- Local authority: Ealing
- Region: London
- City: Greenford
- Last CQC check: 18/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Prompt and transparent response to complaints and duty of candour
  - Published: 2023-05-18
- Finding
  - Evidence: Business continuity plans in place for emergencies
  - Published: 2023-05-18
- Finding
  - Evidence: Appropriate recruitment processes including DBS checks and employment history verification
  - Published: 2023-05-18
- Finding
  - Evidence: Registered manager fostered open, person-centred culture with regular team meetings
  - Published: 2023-05-18
- Finding
  - Evidence: Effective partnership working with health and social care agencies
  - Published: 2023-05-18
- Finding
  - Evidence: Quality assurance systems including audits, home observations and satisfaction surveys
  - Published: 2023-05-18
- Finding
  - Evidence: Provider monitored staff attendance and recorded lateness with actions taken
  - Published: 2023-05-18
- Finding
  - Evidence: Medicines administration records audited monthly with detailed action logs
  - Published: 2023-05-18
- Finding
  - Evidence: Staff received regular training, supervision and competency checks
  - Published: 2023-05-18
- Finding
  - Evidence: People usually visited by the same staff, providing continuity of care
  - Published: 2023-05-18
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2022-04-20
- Finding
  - Evidence: Regular quality audits, unannounced spot checks and telephone feedback calls
  - Published: 2022-04-20
- Finding
  - Evidence: Supportive leadership and positive staff culture
  - Published: 2022-04-20
- Finding
  - Evidence: Strong safeguarding awareness among staff
  - Published: 2022-04-20
- Finding
  - Evidence: Robust pre-employment checks including DBS
  - Published: 2022-04-20
- Finding
  - Evidence: Continuity of care with regular familiar care workers
  - Published: 2022-04-20
- Finding
  - Evidence: Staff supported people with their medicines safely with monthly MAR audits
  - Published: 2022-04-20
- **communication_with_families** _(minor)_
  - Evidence: one relative told us the provider had not informed them about a change to the timing of their family member's care visit
  - Published: 2022-04-20
- **care_planning** _(minor)_
  - Evidence: a more generic risk assessment that considered issues such as a person's living environment was not always updated regularly
  - Published: 2022-04-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-20
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-04-20
- Finding
  - Using medicines safely
  - Published: 2022-04-20
- Finding
  - Staffing and recruitment
  - Published: 2022-04-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-20
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-04-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4094619273

HomeCare Compass is an independent guide and is not affiliated with the CQC.