# SPOT-ON Healthcare

*Operated by Spot-on Healthcare Limited.*

SPOT-ON Healthcare is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/10/2023

## Practical info

- Postcode: NN18 8AN
- Registered manager: Munjoma, Bridget
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 19/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-19

### Other

- Finding
  - Evidence: Quality assurance systems in place covering medicines management, risk assessment and statutory notifications to CQC.
  - Published: 2023-10-19
- Finding
  - Evidence: Complaints were handled promptly with formal records and responses provided to complainants.
  - Published: 2023-10-19
- Finding
  - Evidence: Staff received regular supervision, induction with shadowing, and training tailored to individual development needs.
  - Published: 2023-10-19
- Finding
  - Evidence: Robust recruitment practices including DBS checks and employment references before staff commenced work.
  - Published: 2023-10-19
- Finding
  - Evidence: Strong leadership with positive feedback from people, relatives and staff about the registered manager.
  - Published: 2023-10-19
- Finding
  - Evidence: Effective use of technology (instant messaging, online apps) for communication, alerts and incident monitoring.
  - Published: 2023-10-19
- Finding
  - Evidence: Care plans were person-centred, detailed, reviewed regularly and reflected equality and diversity needs.
  - Published: 2023-10-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-19
- Finding
  - Using medicines safely
  - Published: 2023-10-19
- Finding
  - Staffing and recruitment
  - Published: 2023-10-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-19
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-10-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4091392868

HomeCare Compass is an independent guide and is not affiliated with the CQC.