# Grove Place Retirement Village

*Operated by Grove Place Village Limited.*

Grove Place Retirement Village is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/09/2025

## Practical info

- Postcode: SO16 0XY
- Registered manager: Radeva, Stoilka
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 02/Sep/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff morale described as 'really good'; staff felt valued and motivated, describing strong teamwork and enjoyment of their roles.
  - Published: 2021-01-24
- Finding
  - Evidence: Good liaison with health professionals including a weekly visiting nurse, district nurses, and GPs to meet people's healthcare needs.
  - Published: 2021-01-24
- Finding
  - Evidence: Positive culture with open leadership; registered manager described as approachable, knowledgeable, and respectful toward people and staff.
  - Published: 2021-01-24
- Finding
  - Evidence: Strong quality assurance systems including regular care record audits, annual satisfaction questionnaires, and incident review with trend analysis.
  - Published: 2021-01-24
- Finding
  - Evidence: Flexible, person-centred care with care plans updated at least monthly and staff providing additional support during illness or distress.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff trained in Mental Capacity Act 2005 and always sought consent before providing care, respecting people's right to change their mind.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff received monthly supervisions, annual appraisals, regular staff meetings, and thorough induction with shadowing of experienced staff.
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines managed safely with signed MAR records, secure storage, allergy information, and diagrams for topical cream application.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, two references, and application forms detailing previous experience.
  - Published: 2021-01-24
- Finding
  - Evidence: People felt safe and reported consistently good care; safeguarding training was mandatory and staff understood how to recognise and report abuse.
  - Published: 2021-01-24
- Finding
  - Evidence: Registered manager made links with external stakeholders, including a wheelchair loan service, to enhance support for people.
  - Published: 2018-02-28
- Finding
  - Evidence: End-of-life care needs and wishes were discussed with people and delivered in partnership with health professionals.
  - Published: 2018-02-28
- Finding
  - Evidence: People were treated with dignity and respect; staff supported independence and provided flexible care including post-hospital discharge support.
  - Published: 2018-02-28
- Finding
  - Evidence: Registered manager operated an open-door policy, was fully involved in day-to-day running, and conducted regular quality audits including care note reviews and monthly reports to the provider.
  - Published: 2018-02-28
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and included communication strategies tailored to individual needs.
  - Published: 2018-02-28
- Finding
  - Evidence: Staff received ongoing training, induction and supervision covering safeguarding, MCA, infection control, equality and diversity.
  - Published: 2018-02-28
- Finding
  - Evidence: Sufficient staffing levels maintained with additional staff allocated proactively; thorough pre-employment checks carried out.
  - Published: 2018-02-28
- Finding
  - Evidence: Risks were assessed, monitored and mitigated with regular updates when needs changed; incident learning was used to improve procedures including medicines management.
  - Published: 2018-02-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-408742472

HomeCare Compass is an independent guide and is not affiliated with the CQC.