# WMHC Ltd

WMHC Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/03/2024

## Practical info

- Postcode: B11 3RS
- Registered manager: Shah, Shezad
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 02/Mar/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-02
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-03-02

### Other

- Finding
  - Evidence: Appropriate safeguarding procedures in place, with staff trained and aware of their responsibilities
  - Published: 2024-03-02
- Finding
  - Evidence: Consistent and reliable visit attendance reported by relatives, with proactive communication about any delays
  - Published: 2024-03-02
- Finding
  - Evidence: Management promoted an open, inclusive and person-centred culture with regular wellbeing calls and care reviews
  - Published: 2024-03-02
- Finding
  - Evidence: Effective collaboration with external health and social care professionals, who described positive working relationships
  - Published: 2024-03-02
- Finding
  - Evidence: People felt safe and reported high satisfaction; one person stated 'I do feel safe – one hundred percent'
  - Published: 2024-03-02
- Finding
  - Evidence: Staff received structured induction and ongoing training, and spoke positively about support from management
  - Published: 2024-03-02
- Finding
  - Evidence: Staff understood and promoted people's choice, control and independence, supporting them in the least restrictive way possible
  - Published: 2024-03-02
- **governance** _(moderate)_
  - Evidence: the provider's quality assurance processes had not enabled them to identify and address the concerns we found with risk management and staff guidance on the use of some PRN medicines
  - Published: 2024-03-02
- **governance** _(moderate)_
  - Evidence: the provider had failed to inform CQC of a change of nominated individual and the departure of one of the service's registered managers
  - Published: 2024-03-02
- **medication_management** _(moderate)_
  - Evidence: written guidance for staff on the use of people's 'as required' (PRN) medicines was not always clear
  - Published: 2024-03-02
- **care_planning** _(moderate)_
  - Evidence: risks associated with people's care and support had been assessed, the provider had not always given staff clear written information on how to manage these
  - Published: 2024-03-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-02
- Finding
  - Staffing and recruitment
  - Published: 2024-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-02
- Finding
  - Using medicines safely
  - Published: 2024-03-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-02
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4085376154

HomeCare Compass is an independent guide and is not affiliated with the CQC.