# Goldstar Care Services Limited

Goldstar Care Services Limited is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2023

## Practical info

- Postcode: IG1 1BA
- Registered manager: Harrison, Parita
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 02/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with GPs and other health and social care professionals.
  - Published: 2023-12-02
- Finding
  - Evidence: Provider applying for Gold Standard Framework to improve end-of-life care capability.
  - Published: 2023-12-02
- Finding
  - Evidence: High staff satisfaction and engagement; individualised training support; recognition initiatives for staff wellbeing.
  - Published: 2023-12-02
- Finding
  - Evidence: Quality assurance systems including monthly compliance checks, care plan audits, spot checks and satisfaction surveys.
  - Published: 2023-12-02
- Finding
  - Evidence: Positive, person-centred culture led by an approachable registered manager visible within the service.
  - Published: 2023-12-02
- Finding
  - Evidence: No missed or late calls; staff rotas planned for consistency; time sheets monitored by management for punctuality.
  - Published: 2023-12-02
- Finding
  - Evidence: Strong recruitment processes including DBS checks, references, employment history verification and professional body registration.
  - Published: 2023-12-02
- Finding
  - Evidence: Effective infection control systems; staff provided with adequate PPE and trained in infection prevention.
  - Published: 2023-12-02
- Finding
  - Evidence: Medicines managed safely with fully signed MARs and no gaps; clear care plan information accessible to staff.
  - Published: 2023-12-02
- Finding
  - Evidence: Sufficient risk assessments in place, regularly reviewed, with clear guidance for staff on mitigating identified risks.
  - Published: 2023-12-02
- Finding
  - Evidence: Robust safeguarding training in place; staff could articulate how to recognise and report abuse; no safeguarding concerns in last 12 months.
  - Published: 2023-12-02
- Finding
  - Evidence: People felt safe and comfortable with regular, consistent staff who knew them well and were kind and caring.
  - Published: 2023-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4076713402

HomeCare Compass is an independent guide and is not affiliated with the CQC.