# Angila Care Ltd

Angila Care Ltd is a CQC-regulated home-care agency in Keighley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/07/2023

## Practical info

- Postcode: BD21 2JU
- Registered manager: Syed, Razia
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Keighley
- Last CQC check: 07/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider responded promptly to inspection findings and demonstrated commitment to continuous improvement.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff felt valued and proud to work for the service; positive culture reported by both staff and people using the service.
  - Published: 2023-07-07
- Finding
  - Evidence: Effective infection prevention and control measures were in place with staff trained and equipped with PPE.
  - Published: 2023-07-07
- Finding
  - Evidence: People felt safe and safeguarding was a standing agenda item in supervisions and team meetings.
  - Published: 2023-07-07
- Finding
  - Evidence: Risks to people's health and safety were clearly monitored and assessed, with detailed individualised risk assessments.
  - Published: 2023-07-07
- Finding
  - Evidence: People and relatives reported consistent call times and said staff were kind, caring, and went above and beyond.
  - Published: 2023-07-07
- Finding
  - Evidence: Medicines were managed safely; people received medication as prescribed and on time with competency assessments in place for staff.
  - Published: 2023-07-07
- **incident_learning** _(minor)_
  - Evidence: The registered manager maintained a log of any falls but there was no system to maintain an overview of accidents and incidents.
  - Published: 2023-07-07
- **record_keeping** _(moderate)_
  - Evidence: We were assured some checks were in place of care records but they were informal and required more detail.
  - Published: 2023-07-07
- **staff_competency** _(critical)_
  - Evidence: Robust recruitment checks were not in place. We found gaps in staff employment histories had not been explored and dates on references were not always consistent
  - Published: 2023-07-07
- **governance** _(critical)_
  - Evidence: Systems had not been established to assess, monitor and improve the safety and quality of the service. This was a continued breach of regulation 17(1)
  - Published: 2023-07-07
- Finding
  - Evidence: Six satisfaction surveys completed in September 2022 all expressed satisfaction with the service
  - Published: 2022-11-30
- Finding
  - Evidence: Care records showed the service worked in partnership with health and social care professionals
  - Published: 2022-11-30
- Finding
  - Evidence: Staff had received infection control training and were provided with adequate PPE supplies
  - Published: 2022-11-30
- Finding
  - Evidence: Staff said they enjoyed their jobs and felt supported by the office staff
  - Published: 2022-11-30
- Finding
  - Evidence: Staff described as polite, lovely and friendly by people and relatives
  - Published: 2022-11-30
- **complaints_handling** _(moderate)_
  - Evidence: People and their relatives told us they had raised complaints and said these had been dealt with. However, the provider confirmed there were no complaint records.
  - Published: 2022-11-30
- **incident_learning** _(critical)_
  - Evidence: Significant shortfalls were identified at this inspection with similar concerns to those found at our previous inspection. These issues had not been identified or addressed.
  - Published: 2022-11-30
- **staffing_levels** _(critical)_
  - Evidence: Staff were not effectively deployed to meet people's needs. Regulation 18 (1)
  - Published: 2022-11-30
- **leadership** _(critical)_
  - Evidence: The registered manager resigned with immediate effect the day before the inspection. The registered manager had not been in the service on a full-time basis.
  - Published: 2022-11-30
- **governance** _(critical)_
  - Evidence: There were no effective quality assurance systems in place. Some medicines audits had been completed, however, these were incomplete or undated or unsigned.
  - Published: 2022-11-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-07
- Finding
  - Using medicines safely
  - Published: 2023-07-07
- Finding
  - Staffing
  - Published: 2023-07-07
- Finding
  - Recruitment
  - Published: 2023-07-07

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-07-07
- Finding
  - Engaging and involving people, promoting a positive person-centred culture
  - Published: 2023-07-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4074828615

HomeCare Compass is an independent guide and is not affiliated with the CQC.