# Vibrant Home Care

*Operated by Faseha Healthcare Recruitment Ltd.*

Vibrant Home Care is a CQC-regulated home-care agency in Ashford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 12/10/2023

## Practical info

- Postcode: TN25 4DF
- Registered manager: Horne, Laura
- Local authority: Kent
- Region: South East
- City: Ashford
- Last CQC check: 12/Oct/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-01-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-01-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-01-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-01-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-01-28

### Other

- Finding
  - Evidence: People were supported to have maximum choice and control in line with MCA principles.
  - Published: 2025-01-28
- Finding
  - Evidence: Staff worked effectively with health and social care professionals, escalating concerns appropriately.
  - Published: 2025-01-28
- Finding
  - Evidence: People and relatives spoke highly of care staff: 'The staff are fabulously caring.'
  - Published: 2025-01-28
- Finding
  - Evidence: Strong end of life care with improvements since last inspection; good working relationship with local hospice.
  - Published: 2025-01-28
- Finding
  - Evidence: Safe recruitment practices including pre-employment reference checks and DBS checks.
  - Published: 2025-01-28
- Finding
  - Evidence: Sufficient staffing levels with no missed calls; people did not feel rushed and staff arrived within allocated timeslots.
  - Published: 2025-01-28
- Finding
  - Evidence: Staff received training relevant to their role including specialist training for equipment such as PEG feeding tubes and oxygen therapy.
  - Published: 2025-01-28
- Finding
  - Evidence: Medicines were managed safely; staff were trained and assessed as competent before administering medicines.
  - Published: 2025-01-28
- **missed_or_late_visits** _(minor)_
  - Evidence: Missed and late visit logs showed some visits were consistently cut short. Where this may have been the person's choice, there was no documented analysis carried out.
  - Published: 2025-01-28
- **staff_competency** _(moderate)_
  - Evidence: The registered manager was unable to provide evidence of additional training to equip office staff to complete these duties.
  - Published: 2025-01-28

### responsive

- Finding
  - End of life care and support
  - Published: 2025-01-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-01-28
- Finding
  - Meeting people's communication needs
  - Published: 2025-01-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-01-28

### safe

- Finding
  - Staffing and recruitment
  - Published: 2025-01-28
- Finding
  - Using medicines safely
  - Published: 2025-01-28
- Finding
  - Preventing and controlling infection
  - Published: 2025-01-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-01-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-01-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-01-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-01-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-01-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-01-28
- Finding
  - Continuous learning and improving care
  - Published: 2025-01-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-01-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4067715105

HomeCare Compass is an independent guide and is not affiliated with the CQC.