# Wisteria Care

*Operated by Mr & Mrs S Wortley.*

Wisteria Care is a CQC-regulated home-care agency in Gillingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/05/2018

## Practical info

- Postcode: SP8 4FA
- Registered manager: Kinsman, Jessica
- Local authority: Dorset
- Region: South West
- City: Gillingham
- Last CQC check: 09/May/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in decisions
  - Published: 2021-10-30
- Finding
  - Dignity, privacy and independence
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Working with other agencies
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Open, supportive leadership culture with accessible registered manager and low staff turnover sentiment
  - Published: 2021-10-30
- Finding
  - Evidence: Strong multi-agency working and responsiveness to health professionals' queries
  - Published: 2021-10-30
- Finding
  - Evidence: Effective use of electronic systems for real-time communication of care changes and concerns
  - Published: 2021-10-30
- Finding
  - Evidence: Positive behaviour support plans in place and up to date for people with behaviours that challenge
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding culture with regular team meeting discussions and staff confident in raising concerns
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans developed collaboratively with people, families, and health professionals, reviewed at least six-monthly
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, annual appraisals, and unannounced spot checks to ensure competent practice
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction programme covering safeguarding, moving and handling, medication, dementia, and care certificate completion
  - Published: 2021-10-30
- Finding
  - Evidence: Staff went above and beyond, including walking 10 miles in bad weather to ensure people received care
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and trusted staff; relatives reported peace of mind and high satisfaction with the caring approach of staff
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Learning from incidents
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Continuous improvement and learning
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4067627983

HomeCare Compass is an independent guide and is not affiliated with the CQC.