# M&N Healthcare Edgbaston

*Operated by Mariana Njie Limited.*

M&N Healthcare Edgbaston is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2023

## Practical info

- Postcode: B3 3RB
- Registered manager: Njie, Mariana
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 19/May/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-19

### Other

- Finding
  - Evidence: Responsive to inspection feedback, immediately updating care plans during inspection visit
  - Published: 2023-05-19
- Finding
  - Evidence: Provider part of a network, using peer learning and social media to improve quality of care
  - Published: 2023-05-19
- Finding
  - Evidence: Provider demonstrated awareness of Duty of Candour and regulatory notification responsibilities
  - Published: 2023-05-19
- Finding
  - Evidence: Person-centred culture with dignity, respect and promotion of independence
  - Published: 2023-05-19
- Finding
  - Evidence: Provider worked cooperatively with GPs, community nurses, opticians and chiropodists
  - Published: 2023-05-19
- Finding
  - Evidence: Incidents and accidents managed effectively with lessons learned documented
  - Published: 2023-05-19
- Finding
  - Evidence: Provider worked within the principles of the Mental Capacity Act and best interests assessments
  - Published: 2023-05-19
- Finding
  - Evidence: People felt safe and trusted the provider; provider knew how to support people to keep them safe
  - Published: 2023-05-19
- **governance** _(moderate)_
  - Evidence: Robust auditing had not taken place and had not identified that care plans did not provide enough information
  - Published: 2023-05-19
- **record_keeping** _(moderate)_
  - Evidence: 1 person's falls risk assessment just stated, 'needs support to bathroom'... some risk assessments were very basic
  - Published: 2023-05-19
- **care_planning** _(moderate)_
  - Evidence: care plans did not provide enough information for any agency or new staff to support people safely
  - Published: 2023-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-19
- Finding
  - Using medicines safely
  - Published: 2023-05-19
- Finding
  - Staffing and recruitment
  - Published: 2023-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4066276350

HomeCare Compass is an independent guide and is not affiliated with the CQC.