# Surrey

*Operated by Team Carita DCS Limited.*

Surrey is a CQC-regulated home-care agency in Chessington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/03/2022

## Practical info

- Postcode: KT9 2BP
- Registered manager: Nkohkwo, Asa'ah
- Local authority: Kingston upon Thames
- Region: London
- City: Chessington
- Last CQC check: 17/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff trained in de-escalation techniques for behaviours others may find challenging
  - Published: 2022-04-03
- Finding
  - Evidence: Staff received quarterly supervision and annual appraisal
  - Published: 2022-04-03
- Finding
  - Evidence: Strong working partnerships with district nurses, GPs and other health care professionals
  - Published: 2022-04-03
- Finding
  - Evidence: Active quality assurance system with regular audits of logbooks, support plans, risk assessments, MAR and complaints
  - Published: 2022-04-03
- Finding
  - Evidence: Open, honest and positive culture with transparent management and leadership
  - Published: 2022-04-03
- Finding
  - Evidence: Effective infection prevention and control with up-to-date policy and PPE use
  - Published: 2022-04-03
- Finding
  - Evidence: Medicines safely administered, regularly audited and appropriately stored
  - Published: 2022-04-03
- Finding
  - Evidence: Risks to people assessed, monitored and managed with regularly reviewed care plans
  - Published: 2022-04-03
- Finding
  - Evidence: Sufficient appropriately recruited staff to meet people's needs
  - Published: 2022-04-03
- Finding
  - Evidence: Recruitment procedures improved with complete staff files including pre-employment checks, references and DBS checks
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-04-03
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, quality, risks and regulatory requirements
  - Published: 2022-04-03
- Finding
  - Duty of candour
  - Published: 2022-04-03
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4056905157

HomeCare Compass is an independent guide and is not affiliated with the CQC.