# Aroma Care - Cotswold

*Operated by Aroma Care People Ltd.*

Aroma Care - Cotswold is a CQC-regulated home-care agency in Moreton In Marsh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: GL56 0LW
- Registered manager: Bullous, Alison
- Local authority: Gloucestershire
- Region: South West
- City: Moreton In Marsh
- Last CQC check: 07/Jul/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback received about care quality, including a carer staying with a person all night after a fall.
  - Published: 2023-07-11
- Finding
  - Evidence: An out-of-hours telephone service was available for people, relatives and staff in emergencies.
  - Published: 2023-07-11
- Finding
  - Evidence: The registered manager kept up to date with best practice by regular meetings with other managers.
  - Published: 2023-07-11
- Finding
  - Evidence: Staff spoke positively about the registered manager and told us they felt supported in their role.
  - Published: 2023-07-11
- Finding
  - Evidence: The registered manager understood their responsibilities around the duty of candour.
  - Published: 2023-07-11
- Finding
  - Evidence: Risk assessments were in place to identify how staff should work safely with people.
  - Published: 2023-07-11
- Finding
  - Evidence: Staff had received medicines training to ensure they were able to support people with their medicines.
  - Published: 2023-07-11
- Finding
  - Evidence: DBS checks had been completed prior to new staff starting work at the service.
  - Published: 2023-07-11
- Finding
  - Evidence: Staff had received infection control training and had access to PPE to safely manage and control the prevention of infections.
  - Published: 2023-07-11
- **complaints_handling** _(minor)_
  - Evidence: Not all complaints contained enough detail to provide assurances around the investigation process.
  - Published: 2023-07-11
- **incident_learning** _(moderate)_
  - Evidence: The provider's systems to monitor staff 'logging in and out' of their care calls did not identify the breadth of concerns we found on inspection.
  - Published: 2023-07-11
- **governance** _(critical)_
  - Evidence: Systems had not been operated effectively to assess, monitor and improve the service being provided. This was a breach of regulation 17 (Good Governance).
  - Published: 2023-07-11
- **medication_management** _(moderate)_
  - Evidence: The inconsistency of call times meant people did not always receive their medicines at the time specified on the MAR chart.
  - Published: 2023-07-11
- **staffing_levels** _(critical)_
  - Evidence: Staffing allocation had not always been operated effectively to ensure sufficient numbers of suitably qualified staff were working with people. This was a breach of regulation 18.
  - Published: 2023-07-11
- **missed_or_late_visits** _(critical)_
  - Evidence: Most people we spoke with raised concerns about missed visits, staff arriving late or not staying for the agreed care call time.
  - Published: 2023-07-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-11
- Finding
  - Staffing and recruitment; Using medicines safely
  - Published: 2023-07-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-11
- Finding
  - Working in partnership with others
  - Published: 2023-07-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-07-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4053389834

HomeCare Compass is an independent guide and is not affiliated with the CQC.