# HF Trust - Stroud

*Operated by HF Trust Limited.*

HF Trust - Stroud is a CQC-regulated home-care agency in Stonehouse.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 08/12/2018

## Practical info

- Postcode: GL10 2LQ
- Registered manager: Piper, Lewis
- Local authority: Gloucestershire
- Region: South West
- City: Stonehouse
- Last CQC check: 08/Dec/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Dignity, respect and privacy
  - Published: 2020-01-29
- Finding
  - Promoting independence and person-centred support
  - Published: 2020-01-29

### effective

- Finding
  - Mental Capacity Act and consent
  - Published: 2020-01-29
- Finding
  - Healthcare professional liaison
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Staff training and support
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Registered manager described as accessible, approachable and 'exceptionally able, thoughtful and caring' by relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems including monthly managers audits based on KLOE framework and regional managers inspections
  - Published: 2020-01-29
- Finding
  - Evidence: End of life plans in place and staff trained to support people at end of life in their own homes with familiar staff
  - Published: 2020-01-29
- Finding
  - Evidence: Strong complaints handling with accessible information in picture/plain English formats and evidence of lessons learned feeding back into support plan reviews
  - Published: 2020-01-29
- Finding
  - Evidence: Individualised care plans and communication profiles ensured highly personalised support tailored to each person's needs and preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding knowledge among staff and management, with clear whistleblowing procedures understood by all staff
  - Published: 2020-01-29
- Finding
  - Evidence: Staff creatively supported people to maintain and develop important relationships, including facilitating a married couple to live together and arranging 'date nights'
  - Published: 2020-01-29
- Finding
  - Evidence: Provider's innovative 'fusion model' and person-centred active support (PCAS) empowered people with learning disabilities to develop independence and community integration
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: handwritten directions for giving people their medicines had not been signed by the staff who entered the directions on the administration chart or checked for correctness by a second member of staff
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Individualised care and communication
  - Published: 2020-01-29
- Finding
  - Capable environments and relationship support
  - Published: 2020-01-29

### safe

- Finding
  - Incident learning
  - Published: 2020-01-29
- Finding
  - Infection prevention and control
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Safeguarding and protection from abuse
  - Published: 2020-01-29

### well_led

- Finding
  - Quality assurance and governance
  - Published: 2020-01-29
- Finding
  - Vision, values and culture
  - Published: 2020-01-29
- Finding
  - Leadership and registered manager
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4049603495

HomeCare Compass is an independent guide and is not affiliated with the CQC.