# Helping Hands- 5 Towns

*Operated by Miss Roxanne Meeson.*

Helping Hands- 5 Towns is a CQC-regulated home-care agency in Pontefract.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 23/03/2019

## Practical info

- Postcode: WF8 2WQ
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Pontefract
- Last CQC check: 21/Dec/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-21

### Other

- Finding
  - Evidence: Open and transparent culture with effective whistleblowing processes and duty of candour compliance
  - Published: 2022-12-21
- Finding
  - Evidence: Person-centred care planning involving people and families, with cultural, religious and equality needs recorded and upheld
  - Published: 2022-12-21
- Finding
  - Evidence: Governance and audit systems improved; records up to date and readily available on an online system
  - Published: 2022-12-21
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references; consistent staffing providing continuity of care
  - Published: 2022-12-21
- Finding
  - Evidence: Risk assessments were person-centred, detailed and regularly reviewed in line with healthcare professional advice
  - Published: 2022-12-21
- Finding
  - Evidence: Staff received robust induction, ongoing training, regular supervision and spot checks; previous breach of regulation 18 resolved
  - Published: 2022-12-21
- Finding
  - Evidence: Medicines administration records completed correctly and staff competencies assessed; previous breach of regulation 12 resolved
  - Published: 2022-12-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-21
- Finding
  - Staffing and recruitment
  - Published: 2022-12-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-21
- Finding
  - Using medicines safely
  - Published: 2022-12-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4047640704

HomeCare Compass is an independent guide and is not affiliated with the CQC.