# Kensa Health Torbay and South Hams

*Operated by Kensa Health Home Care Ltd.*

Kensa Health Torbay and South Hams is a CQC-regulated home-care agency in Torquay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2023

## Practical info

- Postcode: TQ2 5UW
- Registered manager: Hopkins, Nicola
- Local authority: Torbay
- Region: South West
- City: Torquay
- Last CQC check: 05/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent culture with duty of candour understood and applied by provider and registered manager.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff supported with supervision, appraisals, team meetings, online chat group, and team-building events.
  - Published: 2023-08-05
- Finding
  - Evidence: Strong partnership working with health and social care professionals who expressed confidence in the service.
  - Published: 2023-08-05
- Finding
  - Evidence: Effective governance including regular audits of medicines, care records, accidents/incidents, and welfare spot checks.
  - Published: 2023-08-05
- Finding
  - Evidence: Medicines managed safely with electronic monitoring system, staff training, and competency assessments.
  - Published: 2023-08-05
- Finding
  - Evidence: Safe recruitment practices including DBS checks and sufficient staffing levels with rarely missed or late visits.
  - Published: 2023-08-05
- Finding
  - Evidence: Robust risk assessments for care needs, health conditions, and home environments, updated regularly to reflect current needs.
  - Published: 2023-08-05
- Finding
  - Evidence: People felt safe and comfortable with staff; relatives described care as exemplary and staff as going 'over and above'.
  - Published: 2023-08-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-05
- Finding
  - Using medicines safely
  - Published: 2023-08-05
- Finding
  - Staffing and recruitment
  - Published: 2023-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-05
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-08-05
- Finding
  - Duty of candour
  - Published: 2023-08-05
- Finding
  - Managers and staff clear on roles; quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-08-05
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4038636521

HomeCare Compass is an independent guide and is not affiliated with the CQC.