# Kensa Health Home Care - Bournemouth

*Operated by Solutions24 Limited.*

Kensa Health Home Care - Bournemouth is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/07/2023

## Practical info

- Postcode: BH1 3LB
- Registered manager: Gould, Chloe
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 05/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective collaboration with GPs, occupational therapists and social workers to support people's health outcomes
  - Published: 2024-04-11
- Finding
  - Evidence: Open, positive culture with strong communication to relatives and staff confident to raise concerns with management
  - Published: 2024-04-11
- Finding
  - Evidence: Governance systems improved with range of audits providing clear oversight; no longer in breach of Regulations 12 or 17
  - Published: 2024-04-11
- Finding
  - Evidence: Comprehensive induction, Care Certificate support, regular supervision, spot checks and team meetings for all staff
  - Published: 2024-04-11
- Finding
  - Evidence: Consistent small teams of care staff who knew people well, with adequate travel time between visits
  - Published: 2024-04-11
- Finding
  - Evidence: Robust recruitment with DBS checks, health screening and employment references completed before staff supported people
  - Published: 2024-04-11
- Finding
  - Evidence: Medicines managed safely with trained staff, competency checks, monthly MAR audits, and clear PRN and topical cream guidance
  - Published: 2024-04-11
- Finding
  - Evidence: Detailed, personalised risk assessments and care plans regularly reviewed and updated in consultation with people and families
  - Published: 2024-04-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-403393153

HomeCare Compass is an independent guide and is not affiliated with the CQC.